Peter Pan Guest House

Good room & host... If you book on Trip, be aware that you have to contact the host to check in, its really confusing if you don't q

Positive: Very close to the city center, good hot water, easy self check in Negative: there is no parking, while finding a parking spot wasn't easy (even though it says parking available), not very clean (also air condition too dusty), same applies to the bathroom and shower.

I stayed here for four nights (Monday - Friday) and had an excellent experience as a lone female traveller. I did not meet any of the staff, however we exchanged messages about check in and check out, and they were prompt and friendly. Self check-in was very easy, the instructions given were clear and thorough. I stayed in a self-contained room with private bathroom. It was clean and well furnished, with a very comfortable bed and good bathroom. It's budget accomodation, but what you get for the cheap price is very very good. It is a quiet property, back from the main road, with a lovely little court yard that was nice to sit in with a cup of tea after a long day. The location is really great, with transport to the city center literally right out front (the 20 and 22 trolley car gets you there in 15 minutes). The 20 trolley car also goes almost to the airport (one easy change to a bus) which was really easy and convenient. Otherwise, its about a half hour walk to the city center, with many sight seeing areas along the way. Overall, I had a really positive experience at Peter Pan Guest House, and I would absolutely stay here again if I visit Sofia again.

Check in was quite a hassle, but once that was taken care of I could really appreciate the room and relaxing space. If you don't have wifi or data to connect with them via messaging about check in you will have quite a challenge. When they say they don't have a 24 hour desk, they mean there is zero reception and they work around anticipated arrival times and message you to communicate. I tried calling the phone number a few times when trying to check in and no one answered.

This accommodation was generally filthy all over, and in poor condition, paint peeling off, chipped woodwork etc. however the 3 things that put me off the most was the clumps of matted and rotting hair and dirt that were embedded in the shower room, the heavily soiled cushions on the settee, and the sweaty handprints on the wall above the bed. The place also stank of cigarette smoke. I did email the property to complain and give an opportunity for them to put right but they did not reply, hence my terrible review. Furthermore, the property was advertised with parking. This is not true. I had to pay to park in a carpark about 15 minutes walk away.

Great