Guest User
January 6, 2025
Terrible experience, first of all the spa is not connected to the accommodations so uncomfortable, we arrived at the apartment and immediately realized that it was dirty, dusty and without a bidet towel and without towels in the bathroom. Arrived with the check-in extended by them for 16.00 instead of 14.00 and early closing of the spa at 17.00 instead of 22.00, so already penalized here. The breakfast is abundant but the staff is impersonal, no smile no welcome.. Let it go! The next day, January 2nd, we went to the spa in the evening because there had been a crowd since the morning so it was impossible to get in because they also let outsiders in addition to guests, without making priorities or limited numbers, so we entered at 7pm when the crowd had finally eased thinking of doing at least until 10pm as per the established times, but surprise of surprises at 8pm with an arrogant and not very kind way at 8pm a young guy passes by and tells us with gestures that we have to leave... We ask and they tell us "recovery of parties"... But recovery of what? That we paid for you day of spa but we only managed to do One! Never again!!!
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