We had two nights booked at this hotel but when we arrived discovered there was a mistake in dates on ******* and they had no room for us the first night and it was dark and late. Like most of TX, all known hotels were full due to graduations, etc., and the staff worked diligently to try to find us rooms, any rooms. We hung out for hours since nowhere to go. At the eleventh hours, two rooms became available and we were in, and Joel, who was on duty and our new BFF, not only called the one place that had rooms and cancelled them for us, but also gave us a considerable discount. He is a prince and knows how to charm people with his interesting sense of humor. His colleague, whose name I did not get, helped us cancel the ******* res. and rebook with this hotel. Great hotel, decent breakfast, and the fact that it is located smack in the middle of a new outdoor mall is another bonus. Our other hotel experience in Denton, TX, did not measure up and was a "Best" Western ( I will forever use quotation marks if ever I speak of BW hotels again). Maybe this Hampton spoiled us with their excellent and caring staff and fair pricing.