The St. Regis Bermuda Resort

Our experience with the St. Regis Bermuda was the absolute worst hotel experience we have ever had. At $1500 a night, one would expect near perfection. It took 3 hours to check in (us and a whole room full of vacationers), the carpet was very stained, there were no pictures in the room, it was just one big room with very limited and inexpensive furnishings, the ironing board was leaning against the wall with nowhere to store it, there was a dingy shower curtain hanging on the shower, which, opened on to the one large room. This hotel was sold to us as a Virtuoso Hotel. Apparently, no one let the staff know because there were very few "extras' included unless we pointed out that we were part of the Virtuoso group. The snacks in the bar were a mix of what looked like the bottom of a bag of about 3 different kinds of chips and pretzels. I could go on and on, but you get the picture. We have traveled all over the world and are not novices. Marriott should advertise this hotel as a very middle of the road resort. PS: Thankfully, the water is beautiful in Bermuda.

What a wonderful relaxing getaway at this beautiful hotel! Such great pampering and service!!!The staff made this a wonderful stay! Looked forward every day to recapping our day and relaxing in the bar talking with server Shan/Ananya. What a remarkable young man!! He was the highlight of our trip. Loved our conversations and his great service. Also special thanks to Diorshirra/ Ivan, Jaden at the front door, always a smile, Zariah, Mitzi ,Milo, Reda and Sumit. This is a wonderful location, beautiful hotel, walking distance to St. George , or can ride their shuttle, but getting to have seclusion and peaceful beauty, within just a few hours flight from the east coast or Atlanta.

A wonderful 3 nights at the St Regis. The location is very pretty, right on the beach with no other hotels near by so you have the place to yourself. The hotel was sold out while we were there but never felt crowded. Every meal that we had was excellent. However, what really set this hotel apart was the quality of the staff. Everyone was super friendly and very helpful. Particular shout outs to Tessa in the spa, Christine at the front desk and Christopher down by the beach. Someplace we would definitely go back to.

Great hotel but really great staff. Special mention of Rachel, Dorena, Deon, Zyriha, chef Catherine and Cocierge Leon and all of the wait staff We were there just before the hurricane and the staff preperation for the storm was amazing John and Jeannine

AMAZING. TOP TIER. I went for my birthday -girls trip (March 2023). Worth every penny. Excellent food, service, and the resort and rooms were simple beautiful. Anything we needed included an impromptu private area, they gladly accommodated. If money wasn’t a consideration I would genuinely visit every year or multiple times a year. I was so busy having fun, these are the only pictures I have.

We had a housekeeping issue with our room and Juan Carlos Silva was absolutely incredible, professional, and solved the problem immediately with no hesitation. Great experience. He is the example of employees that belong at a St Regis or luxury property

A mixed review- I am Marriott Platinum. We were scheduled to come 1 day after hurricane Ernesto hit. I called multiple times to the resort and Marriott corporate to ask what kind of state the facility was in and asked if I could cancel if it wasn't in great shape and if all services weren't available- it's understandable. I had booked on points (it was a LOT of points) and it was my 50th birthday, so I understood but I just wanted honesty. I was assured by BOTH management AND Marriott corporate that everything was A-Okay and. I was cleared for a nice 2100 sq foot suite upgrade on the APP, so we were excited to cruise in our room, quite honestly, even if some services were not available. A few hours before right when we were landing I refreshed my app, and we were downgraded back to a regular room. No notice .No call. No refund of any sort. And as much as the staff was AMAZING (thank you to pretty much everyone, especially Nelson), that lie, really hurt. The services were very much impacted, the beach was destroyed (not their fault, but they should have been honest) -dead fish, birds, debris, water not clear, pool full of sand and the ocean had TONS of jellyfish. It was almost impossible to secure any transport and most of the local town was closed or still boarded up. A cab to get to down town was $75 each way. The regular rooms are no better than a Holiday Inn, to be honest. It wasn't worth the points at all.