Mary Ann
January 16, 2025
I booked this hotel in August 2024. It was pre paid, and confirmed on my end, unfortunately when we arrived at the hotel in Dec 2024, the front desk staff said that we do not have a confirmed reservation.
They collected a cash amount to us to be able to let us in the room. They don't accept card and they have asked us to withdraw money from outside, and it was night time already and we do not know the place.
We reported it to Trip.com. They were very helpful.
We stayed there for 3 nights, and they asked us to pay the total amount of the 3 nights stay, and then eventually Trip.com