Guest User
November 16, 2024
I sent a request a day before boarding the plane saying I was worried about the weather, and on the day I boarded the plane, the plane to Skopelos could not land due to the weather and returned, so I had no choice but to not go to the hotel, but they said it was a non-cancellable reservation and I didn't get a single penny back. At the airport, I was at a loss and called and emailed and explained the situation, but they just replied to my email with the words, "The hotel declined the request." Well, it could be because it was a non-cancellable reservation, but it was because of a thunderstorm disaster, so this is really annoying. Can't they at least be a little more polite about the guest's situation? When I called the hotel while explaining the situation, they yelled at me, saying that this was the desk phone and told me to talk by email. What kind of service is this? I just told them to email me and asked for my address, but why did they yell at me three times, "Excuse me! Excuse me! Excuse me!"? Why did they yell at the guest? Looking at the hotel's service mentality, I'm glad I didn't go. Make lots of money and live well. Bye.
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