Mövenpick Resort Agios Nikolaos Sivota

We stayed at this nice looking hotel as a family of four for two weeks between the end of August and start of September. Although I would admit we came away from this trip relaxed, the hotel has a huge amount to improve upon considering where it prices itself. In general, the staff lack any sort of leadership from front of house through to the beach bar. Management of any form is absent in terms of guidance to staff and looking after guests and their requests. Breakfast, although good food, is chaos. Sometimes they ask for room numbers, sometimes not. Simple coffee orders, clearing plates to avoid wasps and assigning tables would have been a start. Lunch at the empty pool restaurant was almost laughable, our order was taken but couldn’t have been more wrong. I waited ten minutes for two soft drinks and took it upon myself to try and get the drinks myself. At one point a member of staff asked me what I’d ordered! The beach / sunbed situation is interesting. Even though Watersports were part of the reason we booked, they were unable to offer any of the paddle boards and kayaks piled on the jetty due to the insurance contract running out (what?!). Some sort of refund should be in place for this. The beach itself is well policed in terms of drinks service, removal of towels etc - unfortunately the jetty further away from the beach is ignored. Piles of coffee cups and bottles were left for hours on end but when I flagged this with hotel staff they seemed to take offence and said they were too busy to clear that area regularly. To continue the theme, we had an issue with our air con not working when we arrived, this was fixed straight away - great! What wasn’t so great was that the “fix” meant one of the bedroom lights turning on several times in the night on its own accord. This was flagged with reception, an engineer apparently saw to this - but the problem persisted. I gave up. The only plus point was the kind bell boy who took us up the hill every evening to save our legs. A lovely helpful guy who always insisted on doing this - much to the frowns on those working reception. To summarise, this isn’t a bad hotel at all, the location is great and our room was exactly as hoped in terms of size and looks. When you’ve spent a large amount on an annual break to spend precious time with your family, it’s the small things that matter. We won’t be returning.

Several issues from missing door in the room that separates the room area with the shower and we were family making our showering experience uncomfortable having a kid in the room with zero privacy! Door never been fix and we were there 3 nights. check in giving us different room from the one we paid after an argument with the reception manager had to come and assign the correct room. call at 1:00 am waking us up to move our car having mixed up car number plates with other room. Compensating wise they didn't offer nothing to make our experience pleasant not even a complimentary drink!

Mövenpick Sivota enjoys a fantastic location right by the sea, surrounded by stunning scenery. The bar, restaurant, and pool areas are beautifully decorated with a touch of elegance that enhances the overall atmosphere. The front desk staff was very polite and informative during the check-in process, making us feel welcome from the start. Breakfast was generous and of good quality, with a wide variety of options. However, the service gave the impression of a friendly but not fully trained team. At times, staff seemed a bit overwhelmed, which was also noticeable during lunch service. A disappointing moment occurred at the beach bar: we ordered some smoothies, and after waiting 20–30 minutes, we asked the waiter where our drinks were. He casually responded that the fruits had run out. We found it unacceptable that no one informed us, as we were simply waiting with no explanation. Oddly enough, after expressing our dissatisfaction, the drinks arrived within 3 minutes—which made us question what had really happened. Our room was clean, nicely decorated, and contributed to a comfortable stay. Overall, it was a positive experience, and with some improvements in service training, the hotel could truly stand out as a top destination in the area.

We arrived on the 22nd September early afternoon to be greeted by this wondrous reception area with the most amazing views. As we were a little earlier our room was not ready so we went down to the restaurant area and had a lovely lunch. Once our room was ready we were transported via the hotel buggy along with our cases. Once in the room, words could not describe how incredible it was. Added to the spacious and luxurious room was the private pool area with pergola and enough room to host a pool party. Prior to our arrival, I had been in hospital and it was touch and go whether we would make this holiday. Fortunately we did and my goodness I could not have found a better venue to recuperate. We went half board and I would say the breakfast selections were amazing catering for all diets, specifically mine at the time. The evening meal offered a fair selection with a daily dish of the day. If there was any criticism I would say the portions are excessive leaving a guilt feeling when unable to finish the dish. The waiting staff are exceptional, polite, friendly and attentive and having travelled and stayed at many hotels I would rate them as some of the finest. Housekeeping were excellent ensuring we had fresh towels when requested and ensuring our room was as fresh as when we arrived. Prior to our arrival I communicated with Katherine with various request and none were any issue for her to sort. A very small negative was one of the female receptionists with the stud by her mouth, though at times she was helpful it was not without an attitude, almost resentful of making requests. Unsure if this was due to nearing the end of the season and it was becoming a task, but I would suggest a bit of training on hospitality etiquette would be useful. This by no means was a cheap holiday and as a couple who works hard for every penny given the stressful jobs that we have, spending the amount that we did (which I would say was worth every penny) would have been near perfect had it not been for her manner on the last day of the holiday. That aside, I would wholeheartedly recommend this resort as a must stay experience. Thank you to all for making it a wonderful experience for me to recover.

Wonderful peaceful place. Beautiful surroundings. Stunning view. Total newly nice decorated room (scandinavian style) Breakfast tip-top and a special thanks to Christina and Theodor and the lady making omelets, also thanks to the man in charge of "Skippers bar", the chef in the restaurant.