Sensoria Dolomites

We are just on the way back to the airport and already discuss when to come back. This hotel exceeded all our expectations! True Luxury for the soul- would highly recommend to anyone who has very high standards re food/ location/ spa/ atmosphere/ drinks/ ski slopes or all of the above ! The quality of everything is very high- super comfortable rooms/ common areas with fantastic attention to details. Lea and family really made it a very special place for people to visit. Special mentions to Ravi, Dionis, Monica, Antonio and of course Lea & Simon ! This is the place not only to unwind but also treat yourself for an incredible food- the kitchen team and the Chef delivered absolutely magical experience! Pool, saunas, aroma room, relaxation area, massages- superb ! My soul is already missing this spot ! We are keen skiers, so can attest that the hotel is very well located- you walk 2 minutes to lift Seiser Alm That takes you to a huge range of lifts and slopes . Although super close to the slopes, you beat the busy crowds so works perfectly (we left skis and boots on the mountains at a locker). Thank you for everything!

We stayed two nights recently in late July. The staff was friendly but always a bit disjointed. When we checked in e were told out room was not ready and that the valet would bring our bags tot our room (as we set of hiking). We returned and our bags were not in the room..."your bags are not there"? We went for a swim in the beautiful pool but there were not towels. I went to the only attendant I could find down in the spa solon area and reported not towels, "There are no towels there"? Went to breakfast and to the nice buffet offerings, no plates. "There are no plates there"? On our last breakfast, the Maitre 'd asked us what selections we would like for dinner that upcoming evening", we check out today. Finally, we went to the parking garage and our car was blocked by an electrician's van. We stood in the car park for 20-25 minutes before the electrician could be found to move his van that boxed us in. The room did not have any set of view and was located seemingly above a service entrance where the (employee would smoke and talk), the laundry and dock? There was a new building under construction just outside the room, and nail guns and noise started early. Finally the room had no air conditioning and no fan and was not comfortable. I would say, in spite of nice design features and a seemingly accommodating staff, unless you spring big and get the few select room that actually do face the mountain, there are better and cheaper alternatives in the area. Finally, whereas the breakfast was beautiful the rolls were stale every day and some of the items (such as cheeses) lacked a way to slice them (pecorino sp?, no grader, no knife). The dinners were fine, but I would say, choices often seemed more 'experimental' than accessible, even though we are 'foodies' with a small "f".