DoubleTree by Hilton Sittard

A historical place and really comfy

Super leuke hotel

Nice renovated Hotel in an old building. Rooms were super nice with high ceilings and renovation was done in a very good quality. Staff was extremely friendly and breakfast was very good too. Quality of dinner was not that great, but still in relation to the rating they claim. All in all a very nice Hotel and I can warmly recommend it !

We arrived in the hotel after check-in time, waited ＞20 mins in line, they did not manage to check us in timely, did not specify the check in time ("before 10 PM definetely", ridiculous). A receptionist instead of solving the problem of late check-in, proposed irrelevant options for two free drinks and very quickly melted to passive aggresion when we said we are not interested in this, only in check in time estimation. She proposed to check us in into dirty room as response 🤷 Also, the hotel charged +50% price, compared to what I had to pay without any notice. Severe collapse, but OK, we could accept it. But, after we came back to check in after ~2-h of walking in Sittard, much worse experience was waiting for us - We were met by other receptionist at the desk, but the check in was interuppted by a suddenly appeared manager. He asked us to sit down on two armchairs, just few meters from the reception and other guests. - He looked at us attentively and politely asked "I've heard that there was an accident with one of my receptionists. She told that you called her stupid, I want to hear your opinion about this conflict because I want to know the opinion of both sides. I defend my personnel foremost, she cries now somewhere". Something like this. Above all, we have not called anyone not only stupid, but even incompetent despite this severe system fail. Also, this conversation looked like we broke some law and police investigator came to check the opinions of the conflicted sides. He basically publicly FORCED US into a position of the excused side with my bag on the back, without ability to be checked in, while falsely claiminig that his priority is our comfort. THE WORST thing, he did it in a public space in front of other guests and receiptionists which is extremely unacceptable 😡😡😡 I hoped that Hilton can at least assimilate our feedback, but the communication with Hilton support resulted in - Another accusation of our "bad" behaviour without ANY PROOFS that I asked to present - They sent us back to speak with hotel managers and stuff, thereby making a corrupted cirlce out ouf our complaint - The money for the room was never returned to our card, they basically indicated that we sent it to booking, it's your problem and their problem now

Great hotel with very friendly staff. From the receptionists to the friendly host (the older man). Housekeeping unfortunately lacking a little bit, as stayover service was appalling, but receptionist tried her best to fix things. Food offering in the restaurant was very good, as were the drinks and cocktails in the bar. My only note is, the understaffing issues are clearly visible as we were trying to pay our bill for 20 minutes, before we just left. (Our table was linked to our room, so they sorted this out, but still) additionally running breakfast with only 2 staff members in a fairly full hotel is just not really efficient. As we saw the receptionist helping with coffees, this still took 15 min to get a coffee. Overall the hotel was very good, I would defiantly return, and hope in the future the staffing issues are resolved.

Wow! A old school changed to a hotel! Well done. The rooms were very very spacious and had high ceilings. The hallways reminded to the old historical purpose of the building. I am a Hilton honors traveler and get very good recognition by the hotel and received plenty of benefits!