Apartamentos Sunway Apollo

Very convenient not convenient location for check-in, 1 hour from the train station and then the way back is 30 minutes, also far from Sitges, from the center you need to walk 30 minutes to the hotel

This complex is badly managed and I am writing this as a warning to other potential guests. The positive is that the apartments have been renovated so appear great in the photos. Unfortunately that is where it ends. On arrival the floors were filthy and we had to ask for them to be cleaned. Only a table on the balcony so chairs from inside had to be used. It is advertised as air conditioned which technically is correct, however it is set at the lowest temp of 18 and has little power so the apartment was too hot for us. We complained and maintenance was sent (after 2 calls) but he couldn’t change it. The block had no hot water for 3 days but no update or explanation was given. The garden and pool area was not kept clean or tidy and I reported dirty towels and filled bins 3 times to Reception which had been left for 4 days. Gardeners came to cut the grass (not remove litter or empty bins) at 11am on 2 occasions within our week and asked us to move our beds, the leaf blower and mower were unbearably loud and guests had to endure this for 2 hours. I asked Reception why it wasn’t done earlier in the day but they said that it was a private company who can turn up at any time. Apartments only get cleaned every 7 days and no clean towels provided. . As other reviews have explained, keys need collecting from their sister hotel, a long walk or taxi ride away. As there is no Reception or any staff on site this complex feels unloved and forgotten . I rarely write reviews but felt compelled on this occasion. I would not recommend these apartments to anyone. We feel so disappointed with our stay and it has ruined our holiday.