Guest User
February 25, 2023
The location of the hotel is excellent, the people at the reception are prepared, available, polite and welcoming. The rooms are not too big but adequate. What really isn't right is the kitchen and the wait staff. A very young waiter, only following orders, so nothing to say, but the older one, really not very polite. Annoyed by the requests and not very available. We were a group of 13 people plus 2 3 year old children. Probably a loud and lively group, but our requests were always made in a polite manner. What really isn't right is the cuisine, not well looked after and of poor quality. We chose half board for convenience, but we were not satisfied with the dishes served. We knew that the children would pay the same as adults, since their room was a triple. This is also a truly absurd thing, but having accepted this rule at the time of booking, you cannot complain about anything, just because you are not satisfied with the cuisine. In my opinion this rule needs to be reviewed. A games room is available for children, but the entertainment staff is not exactly adequate, but at least in this room (even if not very clean) the children could let off steam and have fun. Nothing to say about the cleanliness of the rooms. It's a shame because my room (325) overlooking the Pale di San Martino was truly wonderful and I would love to go back.
Original TextTranslation provided by Google