Guest User
October 24, 2023
I have been going to this establishment for about 1 year. Excellent facility with neat and clean rooms. Strategic location in the center of Sirmione and very convenient for accessing the spa. I frequented it with friends and daughter over and over again, always recommending it with enthusiasm. Unfortunately, in May 2023, the great management incompetence of the owners emerged. I had booked, through Booking, a family suite in via Romagnoli, 15. Room already used several times and beautiful. It was my gift to my friend. We arrive in the evening at around 6pm we go in and...our room is OCCUPIED!!! Disconcerted, I call Tania, the owner, who arrives after about 30 minutes and tells us that she doesn't know what happened, that some Swiss motorcyclists had occupied our room. Naturally it was not possible to make them come out, clean the room and therefore he suggested that we go to their other facility in via Campane. However, this structure is clearly inferior and, in any case, it was not the one I booked. The owner offers us either a full refund for the inconvenience or the possibility of hosting us for free in the room we chose in a subsequent stay. We accept the second proposal. On 9/21/2023 we book our stay DIRECTLY WITH THE OWNER (2 months in advance). Happy to give my friend 2 wonderful days, on the afternoon of 20/9/23 around 4pm I contact Tania and make the final arrangements for our arrival and the parking agreement. All confirmed. At 8pm I receive a message in which she tells me she doesn't know how it happened but the room is not available. Neither that nor others in its structure! Shocked I can't understand it. I had also booked the entrances to the spa (now no longer refundable or postponeable). At this point I ask for an immediate refund of the cost incurred for the room the first time (May 2023) given that it has never been possible to stay in the room I chose. The owner accepts but... to date I have not yet received ANY BANK TRANSFER! Those who work can sometimes make mistakes but, persevering is INTOLERABLE, there is a lack of respect and perhaps even skills!
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