Guest User
May 30, 2024
Reception staff very unhelpful, bar man equally rude and unhelpful, food mediocre, room ok and younger staff all very sweet. We were there in a very large group, spending a lot of money, on late arrival we were told the restaurant was closed, it wasn’t and they could easily have got us some bread and cheese for example but they couldn’t be bothered. Our electronic key didn’t work for the duration of our stay but no one could be bothered to fix it. I twisted my ankle and could hardly walk, managed to get to the bar to ask for some ice, was told it was only for drinks and I could go and get some from the ice machine some way a way, bearing in mind I couldn’t walk! Asked for a late checkout as flight was in the evening, told no even though there was no one coming to our room that day. Generally difficult and unhelpful so although the setting is nice and the rooms ok would never go back