Albatros Hotel

My friend and I were on holiday and she bought this travel via agence “lastminute”. From 22 till 29 September 2024 we occupied room 201 in this hotel "Albatros" in Syracusa. POSITIVE side: good bathroom, beds, air conditioning, and good friendly working staff, they changed towels and made the bed every day.THANK YOU... NEGATIVE side: there is a complete lack of objective and reliable information. 1-location of the hotel in the middle of a large field, where there are no shops, cafes or take away etc at all. 2-access to the hotel ONLY by car or taxi! That is, we didn’t have a driver's license and extra money for a taxi (£20 one way). We can't walk to the town center, because there are high-speed roads and along them there are no pedestrian sidewalks at all. (risk of accident). renting bicycles is not an option for those who have not used them for a long time. And we are 55+ that is, walking for more one hour in the heat is impossible. So we were forced stay in the hotel our entire holiday. Small swimming pool (for children, depth 1.30m) with cold clean water, all the exercise gim are working, but it was impossible to be in this area because attack of a lot of wasps, mosquitoes, flies. In our room there is no balcony and a place to dry towels, swimsuits, no microwave oven for cooking and no free coffee and miniral water. At first there were several bags of tea that were not brought after at all. In the hotel there was only breakfast (not have service to lunch and dinner). breakfast with a poor choice. There is nothing hot (porridge, omelet, beans, sausages, bacon) no vegetables. If you come to breakfast around 10 am (closing time) you might not even get a sandwich. The TV had only one music channel. We not found an English news channel. Wi-Fi doesn’t work around/ outside the hotel. It was too borring time and too muny problems in this hotel. Most photos of webside not true. In endid, they charged us a tourist tax of £20 yet. FOR WHAT? For get mostly stress and a ruined terrible holiday. I am upset of lost money, the price does not match the quality. I am surprised why the hotel has 4 stars. I won’t give my recommend to stay in this hotel for holiday, just for transit over night.

Staff very kind. One of the travelers uses a wheelchair, the hotel was perfect for his condition. Breakfast excellent! Great location if you have transportation

Excellent service, very good option overall!

Perfectly located with friendly staff. Quiet and safe. The large pool and relaxation area are highlights. The pool staff are incredible, going above and beyond to ensure a great experience. They're constantly cleaning, even when everything is already spotless—truly exemplary.

This hotel was unfortunately a disappointment. It is located in a very dull area. There are no restaurants nearby. The ones in the area are neither pleasant nor offer good food. One must travel all the way to Syracuse to eat, either by car or paying for a taxi, which is very expensive. It would cost 35 euros one way for the four of us, and the car ride takes about 12 minutes. Moreover, the hotel is very run down. The rooms are worn out and feel unclean. The first room we got was not properly cleaned and had mold in the shower and a hair in the bed. We switched to a cleaner room, but it still wasn't the standard expected of a 4-star hotel. The hotel also does not have a restaurant, and breakfast consists of dry bread, cookies, fruit, and yogurt. Given that there are no nearby restaurants, it's odd that the hotel doesn't offer dinner or lunch. The pool area is okay. The pool is shallow but clean. Decent sun loungers, but no cushions. What is called a "kids' play area" is essentially just a small plastic house on a lawn, nothing more. The only positive is that the staff is very friendly and accommodating. They tried their best, but the facilities and the area, unfortunately, do not meet the standard.

Amazing Stay The Hotel and service was excellent, Free parking. The reception team were really helpful in letting me know the places I could park when visiting the sites in Siracusa and the best beaches in the area and arranging an early breakfast on our last morning. The breakfast was very good continental selection and fresh coffee and pastries. Antonio arranged for me to borrow vacuum for the hire car after a beach trip. The room was large with aircon, very comfy beds, clean and direct access to the pool area and a private patio. Pool was amazing with plenty of loungers and large parasols. We had a fastatic stay and I would recommend and our thanks to all staff.