"Convenient Location Near the Airport, but Check-In Process Needs Improvement
The hotel is conveniently located close to the airport, with just about a 10-minute bus ride to Heathrow. The room was clean and comfortable, providing a pleasant stay. However, the check-in process was quite slow, taking nearly half an hour to complete. This inefficiency was frustrating and detracted from an otherwise positive experience. Improving the check-in efficiency would greatly enhance the overall guest experience."
"I had an unpleasant encounter with a thin, elderly white lady working in the downstairs restaurant. She was very unfriendly. When I accidentally picked up the wrong cup to get water, she aggressively scolded me and demanded I leave immediately. This made me feel utterly disrespected and left me incredibly angry and speechless. Other than this incident, everything else was acceptable."
"Everything was great, can't really access to the gym room, the kettle was not clean to boil the hot water. staff was friendly and service was good! Breakfast can be more choices. Overall experience perfect!"
"Lack of basic toiletries like single use toothbrush set. Took 30 mins on the Hoppa bus from Terminal 3 to the hotel despite the apparent short direct distance from the airport, the hotel is practically the last stop on the route. Ok for overnight stay on a stopover."
"Great location, bus stop right outside for quick and efficient buses to and from airport. Friendly staff. Quick check in and check out. Nice bar for a few drinks and food and also a great gym. Would definitely stay again."
"This is the second time I’ve stayed at the Radisson Red in the past month due to flying from Heathrow. It is also the second time that checking in was chaotic, with the self check in computers not working and this not being resolved with increased or quicker staff. Moreover, the staff have a habit of not making eye contact with you, not acknowledging you, not really managing the chaos or reassuring properly. In the end, I waited in a queue for around half an hour to check in. People are naturally tired when they get to an airport hotel- the staff need to show some awareness of that. Then in the morning, I asked when the next shuttle to heathrow was and was informed, 2 minutes. I waited for 25 minutes and no bus. I went back to reception to ask what was going on and was told ‘it’s heathrow that run the bus, not us.’ It was yet more unhelpful at tidied and an unwillingness to be at all accountable."
With a stay at Room-en Suite Shower Room Double Room wi in Hayes (Heathrow Villages), you'll be within a 15-minute drive of Windsor Castle and Royal Botanic Gardens, Kew. This guesthouse is 10.8 mi (17.4 km) from Wembley Stadium and 12.1 mi (19.5 km) from LEGOLAND® Windsor.
This smoke-free guesthouse offers complimentary parking nearby.
Free self parking is available onsite.
Bathrooms have showers and complimentary toiletries.
"Order on behalf of
The environment is very good, recommended, the price is right, hygiene: very clean and hygienic. Facilities: Facilities are okay.
Environment: The environment is very good, spacious and bright. Service: The service is very good and polite."
With a stay at Room-double With Shared Bathroom Sleeps in Hayes (Heathrow Villages), you'll be within a 15-minute drive of Windsor Castle and Royal Botanic Gardens, Kew. This guesthouse is 10.7 mi (17.3 km) from Wembley Stadium and 12 mi (19.4 km) from LEGOLAND® Windsor.
This smoke-free guesthouse offers complimentary parking nearby.
Free self parking is available onsite.
Stay in one of the guestrooms featuring flat-screen televisions. Bathrooms with bathtubs or showers are provided.
3.4/10
1 night
From AU$120
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