Sofitel Hotels in Singapore

Check in time was 1500 and I arrive at 1415 . The queue was long at Sofitel Sentosa and it could be better if the queuing area is air conditioned . Only a small portion of around 3-4 people is in the air con area . Air ventilation should be provided for the one queuing outside . By the time it reaches me at the counter it was 1530hr . There were only 2 counter serving . The receptionist lady was very professional and told me that based on my connecting room , only 1 room will be ready shortly . And what happen was I am there going to celebrate my Fur baby 2nd birthday . My Fur baby 1st year birthday was celebrated here at Sofitel Sentosa too . Last year was amazing but this year was a total disappointment on the waiting time to check in Then waiting at the non air conditioned area , I finally got my KEYS 2 HOURS LATER including the QUEUE it’s was 3.5 HOURS !!!! I manage to get into the room only at 1745 hr . Been a frequent traveller and never in my life it’s the FIRST TIME waiting for SO LONG !!! Sofitel Sentosa needs to work on their Housekeeping which I believe it’s UNDERSTAFFS and spoil the entire experience . We CANCEL our swimming plans , check in to the room and head for Buffet dinner straight at KUI ZEEN . Receptionist Lady understand I was waiting very long and offer dining credits for my stay which I appreciate it . Also I order and paid SGD$140 for my pet which I am ok with it but when I got into the room , there was no pet bed inside with the goodie bag and it arrives only at 1800hr despite 3 calls to the reception as we were rushing to the buffet dinner Wasn’t exactly a good experience and am totally disappointed with the entire stay . Not even to say we can’t even request for late checkout based on the 3 hours lateness while paying the FULL PRICE !!! Like to see what Trip.Com can compensate a loyal customers and also Sofitel Sentosa for any further compensation for this experience for the family who have plan a long time and excited for this

An almost perfect stay. Check in was very easy and fuss free. The bath’s fantastic, amenities - luxurious. Asked for a quiet room - I got a quiet room on a quiet floor. Food selection however at the club lounge was not fantastic, it was in fact far below expectations - definitely not as great as pre-pandemic times. Not recommended for anyone to opt for club room benefits. Tables at the club lounge were not the cleanest either. But the breakfast buffet spread was awesome and delicious, tables there were much cleaner. Overall, it was a luxurious, quiet, rejuvenating stay.