Swissotel The Stamford Singapore

The Swiss hotel impresses guests with its friendly service, convenient location near MRT stations and amenities, spacious and well-decorated rooms, and superb room service. However, no specific disadvantages were mentioned.

While there were some great moments, our overall experience was disappointing due to several service and amenity issues. The Good: ✅ Stunning Room View (After Upgrade): Once I upgraded to the Prestige Premium Centre View (for an extra arm 😢), the view of Marina Bay Sands, the CBD, and Marina Bay was breathtaking. ✅ Excellent Housekeeping: The room was spotless and well-maintained throughout my stay. The Not-So-Good: ❌ Slow Check-In & Check-Out: Long, 30-minute queues for both check-in and check-out made the process frustrating. Even the express counter had delays. ❌ Misleading Room Descriptions: The Swiss Premium Marina Bay Suite did not include a view of MBS, as the name implied. I had to pay extra to get the view I originally expected. This felt like a bait-and-switch tactic. ❌ No Bidet Spray in the Bathroom: A surprising omission for a hotel of this level, especially in Asia. When I asked about it, the staff’s response was simply to “use a mug,” which came across as dismissive. ❌ Cold & Poorly Managed Breakfast: The Indian and Asian dishes were served cold, affecting the overall dining experience. ❌ Delayed Deposit Refund: My deposit refund was delayed for two days, and I had to follow up multiple times to get it processed. Final Thoughts: For the premium price and Swissôtel’s brand reputation, I expected better service, transparency, and amenities. While the room (after the upgrade) was a highlight, the service inconsistencies, misleading booking details, and long wait times made this one of my more frustrating hotel stays. ⭐ Rating: 2.5/5 – Could be much better with improved service, clearer room descriptions, and basic amenities like a bidet spray. Would I return? Only if these issues are addressed.

Amazing Bay Views! I had a fantastic stay! The view of the bay was absolutely stunning, day and night. The room was clean and comfortable, the staff was friendly, and the location was perfect. Highly recommend!