The Robertson House managed by The Crest Collection

The Robertson House managed by The Crest Collection Reviews

The Robertson House managed by The Crest Collection

1 Unity St, SingaporeView Hotel Details
The Robertson House managed by The Crest Collection
The Robertson House managed by The Crest CollectionThe Robertson House managed by The Crest CollectionThe Robertson House managed by The Crest Collection
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The Robertson House managed by The Crest Collection Guest Reviews

4.4/5
Very Good
712 review
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.5
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All Reviews(712)
Positive reviews(684)
Reviews with photos/video(214)
Convenient location(118)
Great swimming pool(77)
Easy to get around(74)
Close to metro(64)
Loved the view(36)
Tasty food(21)
Shower difficult to use(17)
Clean pool(15)
Negative reviews(28)
Anonymous User
Club Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Just a pity that the club lounge does not serve iced coffee during daytime and it does not have a menu of drinks during its evening cocktail hours
World travelers
Panoramic Riverview Room
Stayed in Jun 2024
Friends
28 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The Robertson is an amazing hotel. The service is exceptional and the room was very clean, comfortable and well maintained. I was in the panoramic view room and the view of the landmarks were beautifully seen from my room. I highly recommend it for the incredible price. The location is superb! An overall great experience!
Response from Property: Dear Valued Guest,Thank you for choosing The Roberston House by The Crest Collection for your recent stay!We are happy to learn that you have enjoyed the room and the amenities specially prepared for you. It’s been a pleasure to have you with us and we hope to welcome you back soon.Best Regards,The Robertson House by The Crest Collection
Anonymous User
Deluxe Room
Stayed in Mar 2024
Family
54 review
4.7/5
Amazing
Posted on Mar 31, 2024
The hotel was perfect. The room was spacious and tidy, and the pool was super clean. The TV had a lot of good channels, like Cartoon Network and HBO for my kids. The twin beds were huge and there were 4 free drinks from the minibar. There was a bathtub and the shampoo smelt very nice. The hotel was very close to UE Square. Overall, I highly recommend this hotel!🫠
Response from Property: Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Anonymous User
Deluxe Room
Stayed in Mar 2024
Business travelers
9 review
3.2/5
Posted on Mar 28, 2024
Receptionist is limited. Check in take quite sometime, as only one person serve. Room service is another unacceptable as more than 4 hours only, when I call second time, only get respond that already inform that department. Hotel cleanness is good, hope the staffs attitude can be improved better.
Response from Property: Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We take all feedback with utmost importance and your meaningful feedback allows us to continue to improve our service standards and offerings. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest User
Deluxe Room
Stayed in Feb 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 12, 2024
We had a wonderful stay at Robertson House in Singapore, the Hotel has been completely updated, the rooms were lovely, very relaxing. Breakfast was the best we have had anywhere and we travel a lot. We arrived early hours as our flights were delayed, we were warmly welcomed and felt relaxed as soon as we arrived. Thank you to the staff for taking such good care of us, we will definitely return. Julie and Taraapaitoa
Response from Property: Hi Julie and Taraapaitoa, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest User
Deluxe Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Great location to stay with a decent breakfast buffet. Nice, clean and simple pool and gym. Was promised river view but still had a good stay.
Response from Property: Hi Valued Guest,Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
J.
Deluxe Room Queen
Stayed in Feb 2024
Friends
23 review
3.2/5
Posted on Feb 4, 2024
hotel well located, breakfast good but little varied. Unfriendly service, with the exception of the cleaning service, who are very friendly and attentive. The rooms are normal.
Response from Property: Hi J, Greetings from The Robertson House. Thank you for taking the time to give us your feedback about your recent stay. It disappoints us to learn that your stay experience was not a pleasant one. Please accept our sincere apologies with regard to the lapse in service standards of our team. For us to better address the situation, would you be able to provide us with more details about your encounter? Thank you once again for taking the time to share with us. We take all feedback with utmost importance and your meaningful feedback allows us to continue to improve our service standards and offerings. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards, The Robertson House team
Rainier12
Deluxe Room Queen
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Very nice hotel and comfortable stay Mini bars are all FOC Room view is superb TV can cast YouTube Room slipper is very comfortable Bed is nice to sleep with many pillow and bolster The shampoo and shower gel is very good 👍🏻 especially their body lotion 🧴 . Conditioner too my gf said Drinking Water need to put into a machine to filter it out which is very slow and amount of water is less. Bathroom water heater is awhile hot awhile cold 🙃 Parking is not included
Response from Property: Hi Rainier, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay. Indeed, our central location means you can access all the local attractions by foot. A stone’s throw away from Fort Canning MRT station and bus stops at our doorstep means that you can easily access the Orchard Shopping belt or even the Central Business District. We are also in close proximity to an array of business and entertainment attractions and surrounded by a host of iconic landmarks such as Fort Canning Hill and Singapore River. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay. Warm regards, The Robertson House team
julie998
Deluxe Room
Stayed in Jan 2024
Couples
18 review
5.0/5
Outstanding
Posted on Jan 30, 2024
We loved our stay in the Roberson Hotel. The pool, room and view was amazing. We also got free soda pop and had our own coffee maker. We were able to drive clean water from their water purifier in each room. I would definitely stay here again 😍
Response from Property: Hi Julie, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest User
Deluxe Room
Stayed in Jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Nice Nice nice nice nice nice Nice Nice nice nice nice nice Nice Nice nice nice nice nice
Response from Property: Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Jess83
Deluxe Room
Stayed in Dec 2023
Family
12 review
4.5/5
Great
Posted on Dec 26, 2023
Swimming pool is 1.25m, walking distance about 12mins to Clarke quay area. Directly opp ue shopping mall
Response from Property: Hi Jess, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay. Indeed, our central location means you can access all the local attractions by foot. A stone’s throw away from Fort Canning MRT station and bus stops at our doorstep means that you can easily access the Orchard Shopping belt or even the Central Business District. We are also in close proximity to an array of business and entertainment attractions and surrounded by a host of iconic landmarks such as Fort Canning Hill and Singapore River. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay. Warm regards, The Robertson House team
Marie Grace
Deluxe Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 25, 2023
It’s our first time here! 😍🥰 We really loved the experience, they really deserved to have a 5 stars! ⭐️⭐️⭐️⭐️⭐️ We celebrated my husband birthday, our 1st wedding anniversary, and christmas day! All was amazing! They really grant our special request like birthday cake, highest floor possible and a bath tub and the view was perfect! We will definitely come back again and we’ll recommend to everyone. Just an additional note, on not having bidet on the toilet the rest is all perfect! Thank you so much for the wondeful experience, all the staffs are friendly and makes you feel like a VIP. ❤️ Thank you so much to Robertson House team!
Response from Property: Hi Marie Grace, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay. We are happy to learn that you have enjoyed the room and the amenities specially prepared for you. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay. Warm regards, The Robertson House team
Benji1234
Deluxe Room
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 27, 2023
I recently had the pleasure of staying at the Robertson house, a charming hotel. From the moment I stepped into the lobby, the warm and welcoming atmosphere set the tone for a delightful experience. The staff at hotel were attentive and courteous, making the check-in process seamless. The room was tastefully decorated, offering a perfect blend of comfort and style. The attention to detail was evident, with thoughtful amenities provided to enhance the overall stay. Overall, my experience at the Robertson house was exceptional. The combination of a welcoming atmosphere, attentive staff, picturesque surroundings, and quality amenities made for a memorable stay.
Response from Property: Hi Benji, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Anonymous User
Deluxe Room
Stayed in Dec 2023
Couples
5 review
4.0/5
Very Good
Posted on Dec 25, 2023
I recently stayed at The Roberston House by The Crest collection and wanted to share my experience. While there were positive aspects, I encountered a couple of issues that affected my overall stay. Upon entering the room, I noticed bits and pieces of shattered glass on the floor. This was concerning as it posed a safety risk, and I recommend the hotel to pay extra attention to cleaning and maintenance. Additionally, the toilet door knob was faulty, making it inconvenient during my stay. I reported these issues to the hotel staff, and I must commend them for their responsiveness. Despite three complaints, the staff was kind enough to offer a room upgrade, which improved our experience significantly. This gesture demonstrated their commitment to guest satisfaction. I appreciate the efforts made to address our concerns, and I hope the hotel continues to prioritize maintenance to ensure a seamless experience for all guests. But nevertheless, thank you for the kind gesture of sending a slice of birthday cake.
Response from Property: Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay. We are so happy to learn that our team has made your stay exceptional. Rest assured that we will relate your compliments to them. Also, thank you for bringing this incident to our attention. We are currently conducting a thorough internal investigation and we sincerely apologise that you had to experience it. Please be assured that we will take this back to our Housekeeping department.It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay. Warm regards, The Robertson House team
Henry Hooi
Deluxe Room Queen
Stayed in Jun 2024
Business travelers
15 review
4.7/5
Amazing
Posted on Jun 23, 2024
A Pleasant surprise, even though the room size was modest, the refurbished room interior and facilities are more than adequate for an overnight business trip.
Response from Property: Hi Henry, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visitWarm regards, The Robertson House team