Keng Bie
June 28, 2025
Well… overall really disappointed of my stay! Overrated as a five stars hotel, especially the cleanliness and services.
Services - During check in, a short hair woman receptionist didn’t show her respect and can be considered rude to us as five star hotel service. we saw her finished service a couple then we move forward to her counter and instead of telling us to wait or queue for another counter, she said “ I still have another customer to serve” and leave us blur stay in the middle of the lobby. I feel her attitude is bad and not qualified as a receptionist in five star hotel. Then we no choice to queue behind another counter. Very sad to have this kind of services. And when we check in at another counter, the receptionist said “we get the room with sg60 special promotion, she look as us and keep saying so lucky and ask us to purchase breakfast.” I feel so annoying and being disrespectful as we did mentioned we usually skip breakfast due to wake up late, we has been stayed so many times others five star hotel around the world, first time have this kind of feelings of being insulted. Even we get this room with special promotion, the service should not be like this.
Cleanliness - the window of the room is full of dust and with dead fly, the bathroom floor so dirty. Bedsheet also have grey dirts… the only good is the room size is big.