Heritage Collection on Clarke Quay - Mobile App Check-In Reviews

Response from Property: Hi Step, thank you for your feedback! We’re delighted to hear that you enjoyed the convenient location, with easy access to Boat Quay, Clarke Quay, shopping, and a variety of restaurants and bars. We're also pleased that you found the room clean and comfortable and appreciated the full kitchen setup and spacious refrigerator. We look forward to welcoming you back for another enjoyable stay!

Response from Property: Thank you for your feedback! We're thrilled to hear that you found our hotel to be an excellent choice for solo travelers. It’s great to know that, despite being a smaller property, it provided comfort and good service. We look forward to welcoming you back for another enjoyable stay!

Response from Property: Hello Fima! Thank you so much for your wonderful review! We’re thrilled to hear that we were able to exceed your expectations. Your kind recommendation means a lot to us and we look forward to the pleasure of welcoming you back soon!

Response from Property: Hi Joaquim, thank you for your wonderful feedback! We’re thrilled to hear that you were very satisfied with your stay and that our staff made a positive impact on your experience. We look forward to hosting you again soon!

Response from Property: Hi Wai, thank you for your feedback! We're glad to hear that you enjoyed your stay and found everything up to Heritage's standards. We apologize for any frustration with the laundry area and the unclear instructions. Your feedback is invaluable, and we’ll work on improving the instructions to make the process easier for all guests. Thank you for bringing this to our attention, and we hope to make your next stay even smoother!

Response from Property: Thank you for your kind feedback! We're delighted to hear that you enjoyed the clean and comfortable environment, as well as the excellent location. It's wonderful to know that our team was able to assist you with any needs and make your stay even more enjoyable. We look forward to welcoming you back for another great experience!

Response from Property: Hi Rudy,Thank you so much for your lovely review! We’re really glad to hear that you enjoyed your stay and that our location made things easier for you. It’s always our goal to make sure our guests feel right at home, and we’re thrilled that our team’s efforts had a positive impact.We can’t wait to welcome you back and hope to see you again soon!

Response from Property: Hi Rizaldy,Thank you for your feedback and happy to learn that you had a good time with us. As hospitality professionals, it is our duty of care to serve all guests who stays with us and heartening to learn that you have experience a positive event.If we are given the opportunity to welcome you again, do let us know. We are able to recommend our best available website rates.

Response from Property: Hello! Your feedback truly inspire us to keep delivering exceptional service. We hope to welcome you back soon! 😊

Response from Property: Hi Huynh,Thank you for your excellent review!We're thrilled to hear that you enjoyed our convenient location and the many services nearby, including food, drink, MRT, and buses. It’s wonderful to know that Ed, Kim, and Ryan provided excellent service and that you found the room well-equipped, clean, and tidy.We're delighted that everything was perfect for your stay, and we look forward to welcoming you back to Heritage Collection on your next trip to Singapore!

Response from Property: Hi Chea,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to know that Edmar provided exceptional assistance throughout your stay, from helping you with the Heritage Collection App to explaining the room utensils. Our team takes great pride in ensuring that every guest feels welcomed and well-informed during their stay.Providing innovative and convenient amenities is part of our commitment to enhancing your stay experience and we're delighted to know that you enjoyed your first-time experience with our high-tech room door, opened by smartphone technology! :)It's fantastic to hear that you found your room to be very clean and suitable for your needs. Maintaining a comfortable and pristine environment for our guests is of utmost importance to us.Your generous rating of 10 stars for Edmar's outstanding service. We will be sure to pass on your compliments to him, as recognition like this motivates us to continue delivering exceptional service to all our guests.We can't wait to welcome you back for another memorable stay in the near future! :)

Response from Property: Thank you so much, Javier, for your kind words and congratulations! We're thrilled to hear that Kim, Ed, and Ryan were able to make your stay memorable with their helpful and attentive service. They're indeed a fantastic team, and we're lucky to have them! 🌟We appreciate you taking the time to recognize their efforts, and we'll be sure to pass along your compliments to them.Thank you again for choosing to stay with us! We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

Response from Property: Dear Valued Guest, Thank you for your kind words and for sharing your experience during your stay. We're delighted to hear that Ed, Divina, Angelika, and Ryan were all helpful during your stay. We'll be sure to pass on your appreciation to them, especially to Ed for being available to assist you with your needs. We have also taken note of your feedback regarding the bed size on the booking source and we will surely check and sort this thing out. We hope to have the opportunity to welcome you back for another stay. Until next time!

Response from Property: Hi Mariia, Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay with us. It's fantastic that you found our check-in and check-out process easy and that our staff, especially Edmar, was helpful and friendly throughout your stay. We'll be sure to pass on your thanks to Edmar and Angélica! We're also glad to know that you appreciated our good location, cleanliness, and the convenience of our free washer and dryer. We can't wait to welcome you back next time!