KeSa House, The Unlimited Collection managed by The Ascott Limited Reviews

Response from Property: Dear Jay, -- Greetings. We deeply regret to learn you and your partner did not fully enjoy your stay at our centrally located boutique hotel. We sincerely apologise for the lapse of service standards you experienced during your check-in. Our team strive to impress and to deliver a seamless check-in experience, this was a lapse in service standards on our part. We would like to take this time to thank you for your patience on this matter and share that the necessary retraining efforts will be taken to ensure that we continue to fine-tune and deliver a smooth overall guest experience. – While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you for staying with us and we sincerely hope you and your partner will give us another chance to welcome you back. -- Kind regards, -- The management of KēSa House

Response from Property: Dear Valued Guest, --- Greetings from KēSa House, The Unlimited Collection by Oakwood! --- Thank you for taking the time to share a feedback on your recent stay experience at our boutique hotel. --- We are grateful to know you enjoyed everything we offered! - from the modern facilities we have such as our KēSa lounge and KēSa terrace, ideal for our guests to work and relax. And as we are snugged in a vibrant and unique location, we can proudly say that we have been very blessed with amazing F&B establishments and delicious food all around us! --- We look forward to having another privilege in welcoming you back here again or our other sister properties, Ann Siang House and Wanderlust hotel, in the near future. Once again, thank you for your valued support for The Unlimited Collection by Oakwood. Until then! --- Best Regards, The KēSa House team

Response from Property: Dear Iamannama,Thank you for reviewing your recent stay at our boutique hotel and for letting us know you had a great stay with us. --We are thrilled to learn you like the ambiance and decor of our conserved boutique hotel and you find our location in the heart of Chinatown with easy accessibility to a plethora of eateries, nearby tourist attractions and various public transport options convenient and to your liking. --All of us are truly grateful for your recommendation of our boutique hotel to your friends .This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our boutique hotel and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness and valued trust. ---It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly hope our boutique hotel remains as your choice lodging whenever your travels bring you back to Singapore. ----We are at your service, and we wish you well. ----Kind regards,The KēSa House Team

Response from Property: Dear Valued Guest,---Greetings from KēSa House, The Unlimited Collection by Oakwood!---Thank you for taking the time to share a feedback on your recent stay experience at our boutique hotel. ---We are grateful to know you enjoyed everything we offered! - from the modern facilities we have such as our KēSa lounge and KēSa terrace, ideal for our guests to work and relax. And as we are snugged in a vibrant and unique location, we can proudly say that we have been very blessed with amazing F&B establishments and delicious food all around us!---We look forward to having another privilege in welcoming you back here again or our other sister properties, Ann Siang House and Wanderlust hotel, in the near future. Once again, thank you for your valued support for The Unlimited Collection by Oakwood. Until then!---Best Regards, The KēSa House team

Response from Property: Dear NZ SLM, -- Greetings! Thank you for choosing our boutique hotel for your recent holiday in Singapore and for taking the time to review your recent stay with us. – We are delighted you had a fabulous stay with us. -- All of us are thrilled to learn you are impressed with the ambiance and décor of this conserved property, and you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area an added value to your stay. -- We sincerely thank you for giving us the great pleasure and privilege of hosting you and all of us truly hope our boutique hotel remains as your choice accommodation whenever you are back in Singapore. We look forward to welcoming you back. – We are at your service, and we wish you well. -- Kind regards, -- The KēSa House Team

Response from Property: Dear Valued Guest,---Greetings from KēSa House, The Unlimited Collection by Oakwood!---Thank you so much for writing a review based on your recent stay experience with us.---We are pleased to know that you had an enjoyable time, given our exceptional location which is accessible to nearby MRT stations, historical landmarks and beautiful places of attractions. We hope you had the opportunity to leverage on the facilities and shared spaces we offered within our boutique hotel too.---Once again, thank you for pleasant review and your valued support for The Unlimited Collection by Oakwood. We hope to have the privilege to host you again for your next adventure with us. In the meantime, we sincerely wishes you well and safe always!---Best Regards,The KēSa House team

Response from Property: Dear Valued Guest, -- Greetings! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you had a wholly enjoyable and comfortable stay at our restored heritage boutique hotel. --- All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown with easy accessibility to a plethora of eateries, tourist attractions and various public transport options convenient and ideal for your holiday in our city-state. -- Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! -- It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly hope our boutique hotel remains as your choice lodging whenever your travels bring you back to Singapore. ---- We are at your service, and we wish you well. ---- Kind regards, -- The KēSa House Team

Response from Property: Dear Ka Wei Fong,Greetings! Thank you for reviewing your recent stay at our boutique hotel. We are delighted you had a pleasant stay with us. ---All of us are heartened to learn you find our central location at the fringe of vibrant Chinatown with easy accessibility to many eateries and public transport options convenient and you and you like the availability of our 24 hours Social Kitchen which added to the value of your stay with us. ---It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. ---Kind regards,The KēSa House Team

Response from Property: Dear Chuenchanok,Greetings! Thank you for reviewing your recent stay at our boutique hotel. We are delighted you had a pleasant stay with us. ---All of us are heartened to learn you find our central location at the fringe of vibrant Chinatown with easy accessibility to many eateries and public transport options convenient . --It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. --Kind regards,The KēSa House Team

Response from Property: Dear Guest,Thank you for choosing to stay with us at and for taking the time to share your wonderful feedback!We are thrilled to know that you enjoyed our prime, central CBD location in the beautiful neighborhood. It's delightful to hear that our amenities met your expectations and that our staff provided you with a friendly and helpful experience.Your kind words mean a lot to us, and we are delighted to hear that we will be at the top of your list for future visits. We look forward to welcoming you back and providing you with another exceptional stay.If you have any further comments or suggestions, please do not hesitate to share them with us. We value your input and strive to continuously enhance our guests' experiences.Once again, thank you for your generous review, and we can't wait to see you again soon!Best regards,The KeSa House Team

Response from Property: Dear Ian Lee,Greetings! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you had a pleasant stay with us at our contemporary boutique hotel. –We sincerely thank you for your feedback about the air-con system and sound insulation of our rooms and we apologise for the disappointment and discomfort caused to you. Please be assured we have taken note of your feedback which we will share with the relevant people so they can review improvements when refurbishment plans for our rooms are being considered. –Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel and all of us earnestly hope to welcome you back in the future. –Kind regards,The KēSa House Team

Response from Property: Dear Valued Guest, -- Greetings! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you had a wholly enjoyable and comfortable stay at our restored heritage boutique hotel. --- We are truly grateful for your lovely compliment for our team’s service as your compliment definitely inspires all of us to continuously strive to provide the best service in our industry. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! -- It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly hope our boutique hotel remains as your choice lodging whenever your travels bring you back to Singapore. ---- We are at your service, and we wish you well. ---- Kind regards, -- The KēSa House Team

Response from Property: Dear Amy,Greetings. We deeply regret to learn you did not fully enjoy your stay at our boutique hotel and we are truly sorry for the disappointment caused to you. ---We sincerely thank you for your feedback about the size of our Premier rooms and the absence of a bidet in our rooms, and we apologise for the disappointment caused to you. --Please allow us to share as we want our guests to know about our services before they confirm their stay with us as we understand our rooms and facilities may not be ideal for some guests’ stay requirements and to manage their expectations before they stay with us, information about the size of each room type is stated on our property’s landing page on Ctrip and Trip.com websites. We seek your kind understanding in this matter. –We sincerely hope you will give us another chance to welcome you back and we wish you well. --Thank you. –Kind regards,The management of KēSa House

Response from Property: Dear Monsieurzach,---Greetings from KēSa House, The Unlimited Collection by Oakwood!---Thank you for sharing a review on your recent stay experience at our boutique hotel. We hope you had a pleasant time with us.---You are absolutely right! Our exceptional location is indeed accessible to 3 MRT train stations, connected to popular landmarks and interesting places of attractions. We hope you had the opportunity to explore the vibrant area during your stay and discover noteworthy local hawker delights alongside Michelin-starred restaurants, world-class bars and more.---We sincerely thank you for your valued patronage for The Unlimited Collection by Oakwood and we hope to have the opportunity to welcome you back soon for your next exciting escapades with us!---Best Regards,The KēSa House team