To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location2.7
Amenities2.1
Service2.4
Cleanliness2.4
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All reviews(36)
Positive reviews(9)
Reviews with photos/video(8)
Average cleanliness(6)
Negative reviews(22)
Guest User
Triple Room
Stayed in Jun 2024
Family
1 review
1.7/5
Posted on Jul 21, 2024
Hotel is very bad and very dirty. A lot of hairs on the bed and floor look like they never clean the room. Hotel bedsheet, towels are also very dirty.
JENNCHAI
Deluxe Room
Stayed in May 2024
Travel with friends
1 review
1.0/5
Posted on Jun 9, 2024
When I first arrived there wasn’t even a staff. There was no confirmation or verification of identification and just let me have to room key. After entering the room it was so dusty and the air conditioner was dripping water and when feedback to the receptionist he told me to just use the towel to clean the water and did not even give me an extra towel to do so. Not recommended even if is cheap. Try to make a refund but was even rejected.
Boon Keng
Deluxe Room
Stayed in Feb 2024
Business travelers
117 review
1.0/5
Posted on Mar 3, 2024
The hygiene is very bad with no complete basic needs like hair dryer. Can found stain and hair on the bedsheet. The carpet in the room looks filthy. Can found dust
Naddie aziz
Deluxe Room
Stayed in Jul 2024
Couples
5 review
2.5/5
Posted on Aug 15, 2024
The bathroom was in need of renovation, bathtub is almost detaching from wall, paints on wall and floor were torn, booking showed a full functioning pool but the pool was in renovation.
Waited 20 mins for check in, no one at the reception.
Hot water for shower lasted a few minutes, there were no toothbrushes, only 1 unknown bodywash/shampoo that was filled halfway.
Air conditioning was fine but was leaking a little.
Guest User
Deluxe Room
Stayed in Feb 2024
Family
5 review
2.2/5
Posted on Apr 12, 2024
Not too clean in general… there’s stains and bugs in the room!
Anonymous User
Triple Room
Stayed in Apr 2024
Family
1 review
3.7/5
Posted on May 9, 2024
Good Job
Guest User
Deluxe Room
Stayed in May 2024
Family
5 review
3.5/5
Posted on Jul 21, 2024
Nice staffs , good location!
Mrt and bust station can walk in!!
saran
Deluxe Room
Stayed in May 2024
Other
10 review
1.0/5
Posted on Jun 9, 2024
Need major improvement on all aspect.
Feng
Deluxe Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 26, 2024
good night
Guest User
Deluxe Room
Stayed in Feb 2024
Travel with friends
1 review
3.0/5
Posted on Mar 3, 2024
Ok good
Guest User
Junior Suite
Stayed in Jan 2022
Couples
1 review
1.7/5
Posted on Mar 8, 2022
I was quite surprised as the room condition was really run down. There was a tear along the towel, the bathtub was not clean, the chair was in a bad condition. I was given a room with a projector which was not what i booked for. I tried to change the booking date as my partner was unable to make it on the day. I find that the receptionist was rude when I informed them that my partner may not be able to join me and the reply i received was "even better if he can't make it". I checked out earlier than the check-out time.
Lisa
Family Suite
Stayed in Jan 2022
Couples
26 review
2.0/5
Posted on Feb 18, 2022
reminder to all ,
becareful of what u all throw into the rubbish bin as when u checking out time , the staff will turn over the whole rubbish bag to see...
speechless ........
Frances Eng
Standard Room
Stayed in Jan 2022
Couples
1 review
3.0/5
Posted on Feb 6, 2022
Walking distance from mrt. A lots of food around the area.
The furniture in the room are very dusty, really hope management can look into this and do a spring cleaning. Luckily the bed sheet and toilet are clean 🙏🏻.
The tv signal no good got interruption.
Did not provide the wifi password, also forgot to ask when back to hotel from dinner.
Muhd
Deluxe Room
Stayed in Jan 2022
Couples
1 review
3.5/5
Posted on Feb 26, 2022
overall is acceptable
Irda
Family Quadruple Room
Stayed in Apr 2024
Travel with friends
1 review
2.0/5
Posted on May 27, 2024
First impression of entering the hotel, dark and dull. The elevator is very old-fashioned, you have to keep pressing it to get to the destination floor. It turns out that the elevator's feasibility test has expired, the last date is 2023. The door to the room is difficult to unlock and in front of the room there is a bucket that collects water leaking from above. As soon as I entered the room, there was a damp smell and a faint smell of rubbish. The rooms look very different to those offered on the website. When you enter the bathroom, there is no tissue available and there is always a puddle of water on the bathroom floor even though the bathroom has not been used.
The receptionist is rarely on standby at this hotel, so if there is a problem it is very difficult to complain. The second day at this hotel was still like a nightmare, because as soon as we returned to the hotel, mineral water was not added and the stench increased, apparently the stench came from previous guests' trash which was not thrown away. We found the trash when we opened the bottom cupboard drawer. Imagine how nauseous you would feel when you opened that cupboard drawer. The bed linen looked like it had never been changed from previous guests, because it still looked dirty.
So our impression is that this hotel is very dirty, smelly, leaks everywhere, the staff is not friendly and there is no feeling of security during your stay. It is not recommended to stay here. What should have been a pleasant holiday, it became unpleasant to return to rest at this hotel at night.