Ascott Orchard Singapore Reviews

Response from Property: Dear Marina Binti, --Greetings and Happy Anniversary! Thank you for reviewing your recent 4 nights stay at our centrally located serviced residence. ---We are heartened to learn you and your husband had an enjoyable and comfortable stay with us, and you found our residence’s location at the fringe of Singapore’s main shopping belt convenient and to your liking. ---We truly appreciate your valuable feedback about the various matters you have kindly shared in this review, and we sincerely apologise for the lapses in our service. –-We assure you we are taking your feedback seriously, and our Resident Service and Housekeeping Managers will investigate and counsel their team members concerned, in addition to reviewing our current processes and practices for improvements. –In addition, we would like to assure you we shall be engaging our team members in more training so they can provide the high level of service we want to provide at The Ascott Limited’s serviced residences and hotels. We truly appreciate your valuable feedback on the service extended by our team as it is essential in educating our staff about good and bad service, and we shall ensure your feedback will be given to all. –We sincerely hope this inopportune stay experience you and your husband had at our serviced residence will not deter you from staying with us again as we will definitely improve in the areas we lack. –All of us sincerely thank you and your husband for giving us the great privilege and pleasure of hosting you at our serviced residence. We earnestly hope to welcome both of you back, giving us the opportunity to create a better stay experience for you and recover your trust in our service. –We are at your service, and we wish you and your husband a lifetime of happy and blissful anniversaries.Kind regards, --The management of Ascott Orchard Singapore

Response from Property: Dear Valued Guest, --Greetings! Thank you for taking time to review your stay experience at our premier-luxe serviced residence. We are thrilled you and your lovely daughter had a wonderful stay with us, and you had a great time at our pool area. –It has truly been our great pleasure and privilege to have been of service to you and your daughter, and we earnestly hope you will now make Ascott Orchard your choice serviced residence in Singapore. –All of us look forward to welcoming you and your daughter for more enjoyable and comfortable stays at our centrally located service residence. We are at your service, and we wish both of you well. Thank you for your valued support. –Kind regards,The management of Ascott Orchard Singapore

Response from Property: Dear TanMandy,Greetings! Thank you for choosing our strategically located serviced residence. We are heartened to learn you had an enjoyable and comfortable stay with us, and you like the décor and ambiance of our Studio Premier suite and facilities. –We sincerely thank you for your valuable feedback about the room service and we are sorry for any disappointment caused to you. Please be assured we will be sharing your feedback on this matter with the management of our food and beverage service provider who are tenants at our serviced residence so they can review their current processes for improvements. – All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you at our serviced residence, and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of Ascott Orchard Singapore

Response from Property: Dear Ason LIm, --Greetings! Thank you for choosing our premier-luxe serviced residence and for taking the time to review your stay with us. --We are delighted you and your lovely wife had a great stay with us, and you like the ambiance and cleanliness of the fully equipped one-bedroom Deluxe suite you stayed in. ---We are thrilled to learn you find our residence’s location at the fringe of bustling Orchard Road with proximity to many shopping malls and eateries convenient and to your liking. –Thank you for giving us the great privilege and pleasure of being of service to you and your lovely wife, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish your lovely wife and you well. --Kind regards, --The management of Ascott Orchard Singapore

Response from Property: Dear Valued Guest,Greetings! Thank you for your valued support for our serviced residence and for taking time to review your recent stay with us. We are delighted you had a wonderful stay with us, and you find our strategic location at the fringe of bustling Orchard Road convenient-----We are indeed thrilled to learn you shall be returning to stay with us again and we shall do all possible to deserve your valued trust. If there is anything we can assist with your future stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you. ---Kind regards,The management of Ascott Orchard Singapore

Response from Property: Dear Valued Guest,Greetings. We deeply regret to learn you have been dissatisfied with your stay at our serviced residence. We sincerely thank you for your valuable feedback on the various matters you have kindly shared in this review, and we are truly sorry for the disappointment caused to you and your family. –We would like to assure you we are taking your feedback seriously and we are concerned as it is always our sincere hope our guests enjoy their stays with us and that our team always provides friendly and helpful service. Following your feedback, we assure you we will try to trace your reservation so our respective managers can investigate and counsel our team members concerned. –We truly appreciate your valuable feedback as it is essential in educating our staff about good and bad service, and we shall ensure your feedback will be given to all. –All of us truly hope you will give us another chance to welcome you and your family back as we sincerely hope to recover your trust in our service and create a better stay experience for you. We wish you and your family well. Thank you. --Thank you. –Kind regards,The management of Ascott Orchard

Response from Property: Dear Valued Guest,Greetings from all of us at Ascott Orchard Singapore! We are delighted you and your family had a pleasant stay at our serviced residence, and you found our residence’s location at the fringe of Singapore’s main shopping belt convenient. –With your recent experience staying at Ascott Orchard we sincerely hope you will now make our serviced residence your choice lodging in Singapore. –Thank you for giving us the great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Ascott Orchard Singapore

Response from Property: Dear Mei Yee, --Greetings and welcome back! We are so grateful you took the time to leave us a perfect rated review for your stay experience at our centrally located serviced residence. We are delighted you had another wonderful stay with us. –All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your lovely partner who make our job wonderful. Thank you! –It brings us much joy to learn you shall be returning to stay with us and we shall do all possible to deserve your valued trust. If there is anything we can do to assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Ascott Orchard Singapore