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Verified reviews
Location4.4
Amenities4.1
Service4.0
Cleanliness4.1
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All reviews(239)
Positive reviews(222)
Reviews with photos/video(78)
Awesome stay(82)
Convenient location(26)
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Close to metro(15)
Great value for money(13)
Clean bathrooms(9)
Negative reviews(17)
Singapore CYB
Cabin S, Shared Bathroom
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Very much secured with a safety box in the room. Sudden request to change the room from upper bed to lower was done quite swiftly. Above all, its location was perfect for me to reach every direction including airport by MRT. Happened to join the party next to hotel. it was a kind of nice surprise. Will take this hotel again by next chance. Thnx!
Response from Property: Dear Valued Guest,We are heartened that you had a great time with us. We look forward to welcoming you back soon!Warm regards,Jason TohMarketing Services Manager
Guest User
Cabin S, Shared Bathroom
Stayed in Sep 2024
Other
2 review
4.0/5
Very Good
Posted on Sep 3, 2024
Rooms should have a bigger bed and the Aircon tends to auto switch to a higher temperature at times which could be a hassle.
Le Minh Tam
Cabin S, Shared Bathroom
Stayed in Aug 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Aug 25, 2024
Great location close to Maxwell Hawker, Fairprice, Korean & Japanese restaurants...Clean & tidy, instant support from Team. It will be great if the room has mini fridge in room.
Response from Property: Dear Le Minh Tam,Thank you for sharing your great review. We look forward to welcoming you back soon!Warm regards,Jason TohMarketing Services Manager
Alex2922
Cabin S, Window, Shared Bathroom
Stayed in Jun 2024
Solo travelers
7 review
1.0/5
Posted on Jun 11, 2024
Really most terrible experience with this hotel.
5 meters near hotel construction and very noise. Also at night time a lot of drink people scream loudly all night. After 1 night ask the hotel for check out and return money, but they say NO. Why????? loss of money 🤦🏻♂️
Let's talk about the hotel:
1. The room is small, but they don't hide that. My bed was on a loft under the ceiling, which is not very convenient and, more importantly, stuffy to sleep in. Additionally, at 176 cm tall, I couldn't fully stretch my legs. The pillows were so bad and cheap that I don't even know where they could have bought such ones. The room entrance is through Bluetooth on your phone, but it never worked, so I had to enter a 9-digit code instead. What if the phone runs out of battery? There is no staff anywhere, just a tablet downstairs.
2. Shared toilets and showers:
The toilet door opens inward, and once you enter, you need to press right up against the toilet to close it. Plus, the toilet stalls are always dirty.
3. In the showers, there's only one hook for a towel, so what are you supposed to do with your clothes? Also, the women's showers are on the second floor, and the men's are on the third, which is very inconvenient.
Response from Property: Dear Alex,We’re very sorry to hear about your disappointing experience and appreciate you bringing these issues to our attention. We understand that the construction noise and disturbances at night were very disruptive and a room change might have helped avoid some of the noise. The ventilation can be adjusted to your preferred level for better airflow. To access your room via Bluetooth, please set the app to “always allow.” If your phone runs out of battery, you can contact our online host via tablet at the lobby. We do have onsite hosts at the lobby, and we regret that you didn’t encounter them during your stay. We also apologize for the issues you faced with the shared toilets and showers. The cleanliness of our facilities is a priority, and they are scheduled for regular cleaning. If you notice any issues, you can report them via WhatsApp, and our team will respond as soon as possible.Thank you for your feedback, which helps us make necessary improvements. We hope you might consider giving us another chance in the future.Warm regards,Jason TohMarketing Services Manager
Cass_C
Cabin S, Double, Window, Private Bathroom
Stayed in Jun 2024
Solo travelers
2 review
3.7/5
Posted on Jul 16, 2024
I booked a room with a private bathroom and had a pleasant stay. The self-check-in process was smooth, thanks to the assistance of the friendly staff. Although the room was small, it was well equipped, and the bathroom, though quite small, was functional. The hotel is conveniently located, just a 5-8 minute walk to the MRT at Tanjong Pagar station.
Their service is top-notch, even without a 24-hour front desk. I had an issue with the shower head and contacted customer service via WhatsApp. The midnight shift staff promptly came to my room to try and fix it. When it turned out to be beyond her reach, she offered to change my room. Since I was checking out the next day, I chose to stay in the same room. Early the next morning, they brought a worker to replace the shower head with a new one, just to ensure I could enjoy my shower before checking out. Thumbs up for their exceptional service!
Response from Property: Thank you for leaving us such generous compliments. We are glad that you enjoyed your stay with us. We look forward to welcoming you to ST Signature again soon.
Anonymous User
Cabin M, Shared Bathroom
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The room was kind of small but it’s ok to spend 3 days in China town. I personally like the shower room even we shared with other neighbors but it was literally clean and comfortable. And Walking to the Maxwell station would take just 4-5 mins.
Response from Property: We're thrilled to hear that you had a delightful stay. We look forward to welcoming you again on your next visit!
Alexandria
Cabin S, Shared Bathroom
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Got an upper bunk room for 2 nights and enjoyed my stay! Room was small but clean, and the switch controls are strategically placed near the bed. Layout was ergonomically designed. Walls might be thin but it wasn't peak period so I wasn't affected. There was construction but I was out the whole day so there wasn't noise pollution.
Clean and spacious bathrooms with multiple stalls reserved for women was a big plus! Soap dispensers were constantly filled, but I wish the bidet worked.
Location is amazing, with 2 train stops nearby serving different lines, easy to get around the city. Plenty of food options nearby and Maxwell Hawker Center is amazing for breakfast. Highly recommended stay here when you're visiting, especially as a solo female traveller! Great value, good safety features, easy check in.
Response from Property: Dear Alexandria,Thank you for sharing your great review. We look forward to welcoming you back soon!Warm regards,Jason TohMarketing Services Manager
Anonymous User
Cabin S, Window, Shared Bathroom
Stayed in Aug 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Aug 18, 2024
Will come back and book again
Response from Property: We look forward to welcoming you again on your next visit!
Guest User
Cabin M, Shared Bathroom
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Clean rooms, reasonable prices, close MRT and many restaurants, convenient and economical⭐⭐⭐⭐⭐
Misha71
Cabin S, Window, Shared Bathroom
Stayed in Oct 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Oct 9, 2024
Pleasant stay for solo travelers. Place is relatively clean & delighted to encounter those Dyson Hairdryers in the common areas. Would not hesitate to stay here again.
Response from Property: Dear Misha,Thank you for sharing your great review. We look forward to welcoming you back soon!Warm regards,Jason TohMarketing Services Manager
WARITTORN
Cabin S, Window, Shared Bathroom
Stayed in Oct 2024
Solo travelers
2 review
4.5/5
Great
Posted on Oct 8, 2024
safety and more comfortable.
upper bed has sound from other room because room has connect . when they sit, i can hear sound.
Response from Property: Dear Warittorn,We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better. Warm regards,Jason TohMarketing Services Manager
PloiPloi
Cabin S, Shared Bathroom
Stayed in Mar 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Mar 17, 2024
Good location, near Maxweii and MRT; good service; provide soap and shampoo, pthers have to bring yourself, hotel should provide slipper 🥹
Response from Property: We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.
Valentina Zlatarova
Cabin S, Shared Bathroom
Stayed in Aug 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Aug 29, 2024
I've stayed a few times in the hostel. The location is great, close to three metro stations and Maxwell center for food. Front desk is always helpful with check in. Some of the ceilings in the showers need some tlc but everything is clean and works nicely.
Response from Property: Dear Valentina,We appreciate your continued support and look forward to welcoming you back to ST Signature in the near future.Warm regards,Jason TohMarketing Services Manager
Hang Lam
Cabin S, Shared Bathroom
Stayed in Feb 2024
Business travelers
1 review
4.5/5
Great
Posted on Mar 1, 2024
There is quite clean and quiet, the disadvantage is no staff service you after midnight
Response from Property: Thank you for sharing your comments with us. As a smart co-living hotel, we utilize innovative methods to simplify conventional processes. Our mobile app offers easy access to assistance, and our team is available 24/7 to address any concerns you may have. Additionally, we have onsite hosts and staff who rotate among properties, ensuring that they can respond promptly if needed. We hope this clarifies the situation and provides you with peace of mind going forward. We look forward to welcoming you back soon!
Hellomintjung
Cabin M, Shared Bathroom
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Good place for stay and rest in holiday~~~~~~~~~~~~~~~~~~
Response from Property: We hope to welcome you back for another stay in the future!