Hotel Soloha @ Chinatown

This is the most unpleasant experience in my entire life. on check-in, I was 'upgraded' to a loft so to speak. and what an upgrade! You find bedside lamps hanging off the wall on their wire (see picture). There is no hot water so I have to live with cold water and floor panels popping out.. you name it, anything you would find in a flea motel, it is there. when I feedback to the front desk, I was told they would change me to another room but I had to come back to move my stuff. So I cut short my night out just to move my stuff, only to find out that they had actually moved my stuff for me. I have a DO NOT DISTURB sign on and my valuables, which include my passport, were not secured and they have simply barged into my room and gone through my stuff. PLUS... they manage to throw my things away, simply because they think it is trash. So the night manager apologized, but my stuff is gone. Fast forward to the next morning, I am working in the room and went out for smokes only to find out that someone came into my room, yet again, even when the DO NOT DISTURB sign is on. And when I spoke to the front desk about giving feedback, along the way during the conversation, this character by the name of CHEN simply retorted: I AM NOT GOING TO ARGUE WITH YOU. So if you are looking for - 100% invasion of privacy - tackless character manning the front desk (Shout out to Chen) - having your belongings thrown away... Book this hotel... you won't be disappointed. And for $200 a night... you might find more value at the budget hotel across the road.

My sister wanted to do a staycation for her birthday. She picked this boutique hotel as the suite photo was very beautiful. The hotel was conveniently located between Maxwell, Chinatown and Outrum MRT. It has easy access to food and bars! I sat in the lobby to do my work before checking in at 3pm. The malay male staff was very warm and friendly, which made the wait very comfortable! At 3pm, we got our keys to the room. Very excitedly my sis rushed to the room. To her horror, the room did not look like the photo that was advertised. The room had a narrowed corridor and slim toilet with a bed snuggled in the corner. There were no windows which made the room very small and cluttered. The room was covered in dust and the sheets had stains. My sister was sneezing uncontrollably. When we opened the balcony, we were shocked to see that it was shared with the other room. There was only a wooden divider that separated the balcony. The chairs and tub were dirty, which was shocking considering the price we paid. I went down to the counter to verify if they had gave us the keys to the wrong room. Unfortunately, there were 2 rooms with the tub in the balcony, and the one that was advertised was the other room that was occupied. They didn't allowed a refund, so they offered a downgrade to another room - loft or a delux room with no window. We ended up settling for the loft. The toilet was very cramped and it didn't came with a bidet. The rainshower was pretty good, the soap and shampoo provided also was not bad. It didn't dry out my hair. The bed was acceptable but you'll only get 1 pillow each. They provided hairdryer, toothbrush, vanity kit and comb. My favourite part about this place is the unlimited access to soft drinks- grass jelly, soya bean etc. that can be taken from the lobby. Downside: cleanliness, bad use of space, no bidet in the toilet, no windows for some room Upside: friendly staffs and unlimited bottled water, soft can drinks in the lobby

Good things: The location of this Hotel was really good. Walking distance to the right goes to the heart of China Town & walking distance to the left goes to the train station & bus stops. The room was clean, the bed was comfortable and the bathroom amenities were great! Bad things: The toilet room is so small that there is not enough room to close the toilet door while sitting on the loo!! The staff didn’t say hello unless you say hello first. When I asked for ideas, suggestions of where to go, they had no idea and got more info from Google. They also only gave one key rather than two so we had to plan thing’s carefully if we were going different places.