Jen Singapore Orchardgateway by Shangri-La
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Singapore
Jen Singapore Orchardgateway by Shangri-La
Certified SustainableNo.2 of Four-Star Hotels in Singapore
277 Orchard Rd, Singapore, 238858, Singapore
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We Price Match
Last booked 2 hrs ago
Highlights
Delicious breakfast
Free parking
Sparkling clean
Superb views
Ideal locationShow More
Amenities
Car Rental
Outdoor swimming pool
Public parkingFree
Luggage Storage
Fitness Room
Restaurant
Meeting Room
Wi-Fi in Public AreasFree
All Amenities
Property Description
JEN Singapore Orchardgateway by Shangri-La is centrally located in Singapore, a 4-minute walk from Orchard Central and a 3-minute drive from National Museum of Singapore. This hotel is 1.9 mi (3.1 km) from Peranakan Museum. Take advantage of recreational opportunities offered, including a 24-hour health club, and an outdoor pool. Stop by Makan at Jen for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Relax with a refreshing drink from the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee. Featured amenities include express check-in, and express check-out. Planning an event in Singapore? This hotel has facilities measuring 452 square feet (42 square meters), including conference space. Free self parking is available onsite. Make yourself at home in one of the air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
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9.2/10
GreatNice customer service. Pleasant place for those that need to take a break from busy lifestyle. 😀
All 1,058 Reviews
Surroundings
Metro: Somerset
(<100m)
Metro: Dhoby Ghaut
(870m)
Airport: Singapore Changi Airport
(21.8 km)
Train: Woodlands Train Checkpoint
(20.4 km)
Landmarks: Emerald Hill
(260m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Club Deluxe Room
1 King bed
32m² | Floor: 14-15,18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Superior City View Room
1 King bed or 2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Superior king Room
1 King bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Superior Twin Room
2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Club Room
1 King bed or 2 Single bed
27m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Club king Room
1 King bed
27m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
10
Superior Room
1 King bed or 2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Club twin Room
2 Single bed
27m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Deluxe Family Room
1 Sofa bed and 1 King bed
47m² | Floor: 11-14,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
5
Club Panorama king Room
1 King bed
55m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Club Panorama twin Room
2 Single bed
55m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Club Panorama Room
1 King bed or 2 Single bed
55m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Deluxe twin Room
2 Single bed
32m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Deluxe King Room
1 King bed
32m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Superior City View twin Room
2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
6
Deluxe Room
1 King bed or 2 Single bed
32m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
4
Superior City View king Room
1 King bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Check Availability
Hide Room Types
Guest Reviews
9.2/10
Great
1058 reviews
Verified Reviews- Cleanliness9.3
- Amenities9
- Location9.3
- Service9.1
Average for similar properties in Singapore
AI Summary
JEN Orchardgateway's central location near malls and MRT stations provides convenient access to amenities. Guests praise the diverse breakfast menu and friendly staff. Clean, comfortable rooms with great amenities.
Guest User
May 17, 2025
Got a free upgrade to two king size bedroom. The club benefit was indeed great. Very satisfied with the amenities in the lounge. Finger food served is spoilt with choices. Loved the alcoholic drinks session. Buffer breakfast in the restaurant has wide spread. Will definitely come back
YEN MEI
May 12, 2025
Nice customer service. Pleasant place for those that need to take a break from busy lifestyle. 😀
Mommyandbaby
May 3, 2025
My room 1816 is abit smelly but my parents room is fine. But no one help with the luggage if u travel with elder really not recommend
Other than that eth is fine
Florenceho
May 8, 2025
Jen Singapore Orchardgateway by Shangri-la is a fantastic choice for travelers who want a vibrant, well-connected stay in Singapore. It blends affordability with style and comfort, making it ideal for urban explorers. While it may not the grandeur of a traditional Shangri-la, its youthful energy and unbeatable location more than make up for it.
Anonymous User
April 7, 2025
I had my SG trip with my family including my 2 year old son.
+ He had a great time in the hotel stay as the hotel environment is very warm and comfortable.
+ We are amazed with the breakfast buffet provided which has great variety of food. For examples they have noodles with laksa favor but the staff offered my toddler customized non spicy noodles.
Improvement needed:
- water leakage problem for my parent room
- the kids robe loses many fiber to my son body and no kids essential provided ( eg toothpaste etc)
Guest User
April 9, 2025
The housekeepers were very nice and always with a welcome smile. Even we went out late, they would tidy the room.
Guest User
April 14, 2025
The room is big. The location is good. The staff can be nicer and the facilities can be modern.
Francis
April 7, 2025
No complains. We were surprised by complimentary wine and macaroon as it was our marriage registration day. 10 out of 10. The vending machine was giving me issue but the hotel promptly sent over the soda I ordered and put out a sticker on the machine fault. Nice hotel, great location.
Certified Sustainable
This property has been certified as sustainable by Bureau Veritas to the GSTC Criteria
Services & Amenities
Most Popular Amenities
Car Rental
Outdoor swimming pool
Public parking
Free
Luggage Storage
Fitness Room
Restaurant
Meeting Room
Wi-Fi in Public Areas
Free
Wake-Up Call
Guest Laundry
24-Hour Front Desk
Currency Exchange
Outdoor swimming pool
Fitness Room
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Rooftop pool
Pool Bar
Swimming Pool Umbrella
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Car Rental
Business Services
Meeting Room
Fax/Copying Service
Additional charge
Front Desk Services
Luggage Storage
Concierge Service
Wake-Up Call
Express Check-In and Check-Out
Currency Exchange
24-Hour Front Desk
Languages Spoken
English
Chinese (Mandarin)
Hindi
Japanese
Korean
Malay
Food & Drink
Room Service
Public Areas
Vending Machine
Chinese Instructions
Executive Floor
Elevator
No Smoking in Public Areas
Non-Smoking Floor
Public Audio System
Central Ventilation System
Health & Wellness
Fitness Room
Cleaning Services
Dry Cleaning
Additional charge
Guest Laundry
Accessibility
Accessible Rooms Available
Safety & Security
First Aid Services
Fire Alarm
Security Alarm
Smoke Detector
Fire Extinguisher
Access Control System
First-Aid Kit
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeWestern, Chinese
StyleBuffet
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–11 years old | SGD 23.00 (approx. NZD 29.79) per person |
Children 12–17 years old | SGD 45.14 (approx. NZD 58.45) per person |
Adult | Buffet:SGD 45.14 (approx. NZD 58.45) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2014
- Number of Rooms: 400
JEN Singapore Orchardgateway by Shangri-La is centrally located in Singapore, a 4-minute walk from Orchard Central and a 3-minute drive from National Museum of Singapore. This hotel is 1.9 mi (3.1 km) from Peranakan Museum. Take advantage of recreational opportunities offered, including a 24-hour health club, and an outdoor pool. Stop by Makan at Jen for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Relax with a refreshing drink from the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee. Featured amenities include express check-in, and express check-out. Planning an event in Singapore? This hotel has facilities measuring 452 square feet (42 square meters), including conference space. Free self parking is available onsite. Make yourself at home in one of the air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.