Holiday Inn Express & Suites Singapore Novena, an IHG Hotel Reviews

Good ambience and all the hotel receptionist is very friendly!! And clean rooms too! Excellent service and staff 👍

Really enjoyed staying in the hotel due to the location, cleanliness and the service. The view was amazing from the pool as well.

Clean cozy and more than decent breakfast. Somehow the custard buns are the same across the same HIEX hotels, rather dry fillings. 😅

Clean room. Nice sheets. Good water pressure

great place to stay! cozy room and clean room. convenient location as well!

Book on behalf for my business agent to come over for a short trip, and found this place quite central to places he would like to visit. 15min walk to Little India, 4min drive to Orchard.

The room size is bigger than other hotel rooms in Singapore. It's very clean and the staff are very helpful. The buffet breakfast has a good varieties of foods, will definitely come back when we visit Singapore again.

We made the booking around 1 week before check- in date, but when check- in, they arranged us to the smallest room (seeing from floor plan). We book 20 sqm., but what actual is only about 13-14 sqm. After calling to reception, we were informed that only twin room available now (but double room is actually still can be booked....). We really cannot accept this, since book this hotel because of room size, because we need to open the big luggage after long trip. Hotel finally arrange us to the accessible room which no any table in the room, then we need to bring the food eat at the lobby... This is such a bad experience ever, because i believe in IHG chain hotel. But the service is not even close to be called as chain hotel.

The hotel is very new and clean. Staff was very helpful and friendly. I left my ID at the front desk when checking in and the staff only called me after 8am to not disturb me at night. Located at a distance from the MTR station but there are plenty of buses, and it's lovely neighborhood! Would stay here again the next time I'm in Singapore.

Very good hotel, convenient

Hotel is clean good location for finding good foods. But hotel breakfast is just ok, not much choice. Good stay no complain 👍👍👍

Nice location, nice hotel and room. The hotel service is ok and good

The room is clean and convenient location. The breakfast is ok and definitely a good choice for business travel.

Generally had a good stay as usual, the room was a little dated but very clean at least for the room we had occupied. Would like to highlight the lady housekeeping staff on level 6 was very detailed and helpful. Was unfortunately unable to get her name (she could speak Chinese well and sounded like she was from Vietnam) but things definitely worked better when she was around. Grateful for the housekeeping gentlemen staff on the 4th level for passing us a fresh set of towels. Very appreciative of their efforts in making our stay a restful one. Staffs at reception / check in was also very helpful and friendly. Just one small gripe. The usual super cheerful and nice breakfast managers seem to have left. Recalled they were better in terms of managing the crowds, tables and disposition. There are now more than 5 staffs around during breakfast hours on some days but tables are still mostly uncleared. Also, there was a Chinese lady with long hair seemingly with strange set of manners towards local guests which left a sour impression for myself. Thankfully only encountered her on 2 out of the 7 days of our stay. Breakfast spread is decent albeit the croissants were hard as rock for 3 out of 7 days but all in all, would recommend for a stay!