Anonymous User
April 15, 2023
Location wise CBD area , u know the crowd during lunchtime....best to takeout and eat in...booked the balcony suite, was super spacious but AC wasn't cold and couldn't adjust cos it's centralised, bathtub was huge and can fit 2pax, balcony is shared with 2 other units so if they're out u can see them clearly. Ice bucket was chargeable after 1st very small bucket (it's like I can't even chill our champagne) no free parking though there's space for 4 cars I felt and parking is hefty in CBD best to parallel park at boon tat street cost me $20 from 3pm-1pm next day. No Deco, nothing was done when I requested in advanced for room to have simple touch up for a birthday. Just a plate of fruits that's it. The day bed smelt of pee or whatever stains was on it. The so called motorised auto curtains didn't even work...there were gaps & was disruptive in the morning with light shining in. Ok that's besides the point. That very night, my fiance the birthday girl had cravings for Thai food which the hotel restaurant didn't have, so I ordered grabfood at 9+pm & the delivery guy left it at the concierge, Reception called, I asked if they can deliver it up to my room as I was in the shower, they replied : " sorry if it's not our restaurant food we don't deliver it up to your room, you have to come down yourself" I was appalled by such service for a SUITE, it's not a NORMAL ROOM FYI. To top it up with their service, At 1130am I had a recep knocking on my door to ask if I'm checking out at 12pm....??? Is this normal??? Do they go to every room to knock??? Like I know I have to check out at 12pm, I'm a kid. Having paid 600+ for 1night. I felt it wasn't justifiable for the service, the attitude, the disturbance I had for just that 1night stay of a not-so happy celebration I wanted to have with my fiancé alone. Pls buck up guys