Fraser Residence Hotels in Singapore

The location is very good, 100 meters away, there are buses and subways, There are many swimming pools, big and small massages, quiet, the room has a washing machine, dryer, kitchenware, very good. The service staff is also very good. Perfect.

The only thing worth mentioning is the breakfast and snacks for executive access. Although it is simple, it is available in the morning, afternoon and evening, and the drinks are unlimited, which is quite convenient. But there are two unpleasant things, which really deduct points. I originally chose this hotel because of the good service with a rating of 4.7 instead of other big hotels. At the same price, this hotel is still different from a five-star hotel. Two unpleasant things: 1. Checking in is very unpleasant. Choosing the hotel and the remarks are to choose and indicate that there are three people and two children, so one room is one big and two small. Originally, the check-in was normal, so I let it stay. As a result, because I kindly made a note, it was close to three days before Ctrip customer service informed that it could only be two people, regardless of children or adults. Then Ctrip customer service has been helping to communicate, and it is very strong, asking for additional money. When I arrived at the hotel that day, the front desk staff quickly completed the check-in. I had already paid the deposit and got the card and was ready to leave. As a result, the front desk saw the message and asked for more than 60 SGD per child per day. Three thousand is equivalent to more than 1,000 RMB. What hotel can't I stay in! I also asked clearly that if I hadn't seen the message, I would have checked in. At the same time, since I had made an appointment for a duck boat that could not be refunded or changed very early that day, I told the front desk clerk at the time that I could leave my things there first and continue to communicate when I came back. As a result, they said no and I had to wait for the manager. Finally, we communicated at more than 5:40. Even if I took a taxi to take the duck boat, it was too late. I lost 950 yuan directly! 2. I stayed in two rooms for three consecutive nights. They came to clean every morning, but they didn't change the disposable slippers. It was fine on the second day of the first night, but they didn't change them on the third day after the second night. They were all worn out. I had to go to the front desk to find the clerk and they gave me new ones. Everything else was cleaned, but they still needed two pairs of disposable slippers. I don't understand.