Ascott Hotels in Singapore

The location: very close to MRT Bencoolen, close to many minimarts, safe area not too busy not too quiet, Toast box is just opposite the hotel, in a walking distance for Fort canning and Singapore National Museum, I love the location! The hotel: very new, The A.C. is not clean enough but acceptable, the daily cleaning is not provided only every 3 days, in the toilet has shampoo, body wash, conditioner, Body towel and toilet paper. You can ask for shaver kit, tooth brush&tooth paste, slipper from the reception, has glasses and cups with water dispenser, The plug is universal socket. It has hair dryer in the room. I booked King room. I think it is nice for Singapore. The Hotel atmosphere is safe, it has hotel co-space for Coffee and tea, workspace. I didn’t try other facilities but seems so cool! The security is good, need to use the keycard to access Hotel area. On ground floor has cafe and bar. Not loud, very demure customers. My family feel impressed with the hotel and we might come back to stay again!

friendly staff, clean room, convenient location and lots of amenities like sharing fridge, microwave, iron and coliving space. one of my best stays so far!

As an Ascott group member, there are decent expectations of an Ascott experience in all the properties in which I had once stayed (Ascott, Somerset, Citadines). Citadines Rocher (recently opened in 2020) was one of my top choices in having a local staycation because of its location and price range. However, it was an overall disappointing experience, and here’s why: 1. No daily housekeeping service 2. Our bathroom door could not close. It was completely off the ledge. 3. Reception is busy all the time. Phone calls are often not answered 4. This hotel was most probably a designated hotel used for both Malaysian citizens who were unable to return home due to locked borders, as well as returning Singaporeans to serve their mandatory 14-day Stay-Home Notice (SHN). There were confirmed COVID-19 cases within my period of stay. We were notified by a letter from the management. The least the management could do was to provide a mask or sanitizers to guests. We also chanced upon 2 medical workers fully donned in PPE escorted a guest to the ambulance. Scary stuff. 5. We took our own trash out of the room since day 1 of check-in. It was not cleared even upon checking out. Dear Citadines Rocher, please review your services. I had absolute faith and would like to continue giving my support to Ascott despite this awful stay.

Stayed in d’hotel several times in the past as I’ve always find it value for money. Room is very spacious and the service is always prompt and efficient! No other complains other than the puddles of mess which the doorless shower room made. Not sure why there wasn’t a door to it for the particular room i stayed in this time. The hotel ‘s new addition was also this little pantry for guests at reception and a daily breakfast box as well, which I thought a lot could be improved on 😅 Otherwise, its really convenient and accessible to food choices!

We stayed 4 nights in Ascott Orchard for our wedding anniversary. While the location was perfect and hotel was clean and new, I think there is room for improvement in terms of service. First, the hotel does not provide any complimentary cake or drinks for special celebrations or any wishes from the check in staff even when we informed them. Second, the hotel uses dispenser water machines to be more environmentally friendly. However, the one in the room is high tech and complicated to use without any instructions. At the gym, there were no paper cups for water dispenser for the 4 days even after informing them. So nobody follow-up after highlighting to the staff. In summary, it’s not 5 star level by the normal Asian standards.

got a free upgrade to the collyer room and it was really spacious! had all the things that youll ever need - oven, plates, cutting board, dishwasher, filtered water, coffee machine etc. hotel also very kindly gifted us a small bottle of wine and a box of chocolates as we were celebrating a birthday! very thoughtful of them! overall an enjoyable stay!

Lyf Farrer Park is an amazing property. Bustling with life and very lively. Good for long stay. The ground floor lobby has a gym, laundromat, working bay and a hep coffee and beer joint. Fourth floor is cooking bay and an area to laze around with open gym, garden and play zone for kids. Rooms are smartly done with modern interiors.

It is located at the strategic location with MRT station just at the opposite block. The place is also easily find by Grab & taxi too. There are lots of dining places around with Bugis and Albert street just a walking distance.

Stayed at the end of Nov/early Dec 2022 for 6 nights Pros: -building is very instagrammable, they even have photo icons on the ground to guide you where to stand to take photos. -check in process was easy and smooth -they have coffee machine at lobby area and lots of places to sit and lounge -swimming pool on lvl 2 with towels you can grab yourself there. -there is a shared communal kitchen with microwave/dishwasher and fridge but you have to label the products you buy yourself or else if the product is expired or doesn't have a label they chuck it away. -rooftop area on lvl 8 where you can get a view of the surrounding areas. -overall lots of outdoor spaces to sit. -there are areas to bbq if you want but you need to hire it like those portable bbqs -on lvl 1 in a different building but connected there is laundry that costs $6 for 15kg wash that cycles for 30 minutes and the dryer cost $6 as well for 1 hour dry cycle. -room itself is 13sqm but it doesn't feel that small as it looks on paper i think in part due to the very high ceilings above the bed so you don't feel so cramped and gives that sense of space. pretty clever designed room. -room feels new, i mean it did only open in April 2022. -bed and pillow are fairly comfortable not too bad. Initially it feels comfortable but over the days it was okay only and the bed was ok kind of like stiff foam that has some give but a little firm. There is space underneath the bed to store luggage. -plugs on either side of bed as well as usb slots. -water kettle is provided in the room as well as cutlery in the room. -fridge is shared and located outside in each corridor. -there is a desk with plug and ethernet port. -there is also a tv with only local channels. -sink is outside the bathroom area on the wall but it does have liquid hand soap and a big round mirror with good lighting. -jug is provided and you can refill it yourself outside your corridor. each level has a water dispenser refill station which provides clean filtered distilled water in both hot and cold temperatures. There is also a shared microwave and paper towels in each level of the building. -lots of nooks and crannies in the room for example next to the door you can put things on a small recessed wall shelf and there is another cupboard you can put shoes or sandals etc. -hairdryer is provided. -toilet and shower are glass separated -they provide 2 toilet papers and 2 hand towels and 2 body towels. -shower is amazing, rain and hand held shower head with plenty of strong hot water pressure and hot water that lasts. -collapsable laundry basket is provided in the room. -electronic curtain shade on the windows and the windows are big round ship-like glass. -hanger coats that you can hang your clothes and towels are provided in the room. -there is also a reading lamp and racks above the desk to put stuff which was nice. -tissue box is provided. -mrt entrance is directly across the road from the hotel. -wifi spee

Cons: Location is perfect, there is a bus stop downstairs, easy to go anywhere. With around 5 mins walk, there is a local food court. You will found the supermarket Fair price in a mall by approximately 10 mins walk. Durian shop nearby, around 1-2 mins walk Lot of Convenience stores and small shops. 2x Washing machines (including washing powder inside) and dryer available, 8 dollars per each The room is clean and look fresh, like home. However, the clock is a bit dusty Pros: Would be great to have one more tissue box on the bedside table With Kids slippers and stepping stool available would be perfect Would be nice to have shower Anti-slip mat in the bathroom Overall, I recommend this hotel and will book again for next time