Stuttgart Marriott Hotel Sindelfingen

Arrival Experience: As a Marriott Platinum member, I received a warm welcome with complimentary breakfast and lounge access, though no welcome drink was provided. Free parking is available a short walk away, or you can opt for on-site parking for a fee. The check-in process was a bit slow. Rooms: We stayed in two separate rooms as no connecting rooms were available. The rooms were spacious and clean. Location: The hotel is located in a Daimler group city, not very close to Stuttgart. The drive from Stuttgart is slow and takes at least 30 minutes, so plan accordingly. Despite its proximity to a main road, there was no road noise. Breakfast: The breakfast was very good, offering a solid continental spread with some German specialties, including omelettes and a variety of meats. The staff was helpful and kind. Unfortunately, there is no outdoor seating. Overall, the breakfast is in line with 5-star hotel standards. Executive Lounge: This was probably the most disappointing executive lounge I’ve visited in Europe. It is quite small(up to probably max 20-25 people) and very crowded, mostly with long-term guests. During our weekend visit, spaghetti was the only hot dish offered, with no soup or other warm options. While the lounge is clean and adheres to Marriott’s design standards, the limited offerings were a letdown. According to Tripadvisor, there aren’t any alternative options within a few kilometers apart from the hotel’s own steakhouse. Problems: We encountered no issues during our stay. Departure: Billing was accurate and handled promptly. Kid Activities: There is no kids club or nearby public park for children. Summary: We stayed here for a long weekend in Stuttgart, but I would recommend finding a hotel closer to the city. While the staff was very kind and engaged, the hotel’s location is not ideal for Stuttgart tourists, and the executive lounge was quite disappointing (though the lounge staff, particularly one gentleman who may have been of Indian descent, was very polite and kind). Despite the free breakfast for Bonvoy elite members, I don't think it is of good value for Stuttgart tourists.

I was of the view that this property (part of Marriott) is a 5 star hotel and can expect good service for foreign nationals. But to my disappointment it was one of my worst experience that I could ever expect. I am sure the management is least bothered since they are getting their money paid and not concerned about CUSTOMER SATISFACTION. I stayed here for a week. 1) Being a pure vegetarian I did not find any options in the breakfast menu or in the hotel menu. Breakfast was included as part of my rates. Given with no much choice I requested for some steamed vegetables in the breakfast menu. But they kept only mushrooms and few pieces of potatoes in that. After giving feedback to the staff I was hoping to get some choice of food but nothing worked. 2) When I requested for jus plates and spoons - the staff said they cannot service to rooms and that I need to come and pick myself. What service is this called by MARRIOTT if customer has to come and take it by himself. Are you running a Service apartment in the name of hotel ?? 3) The plates served were not even well cleaned ( had bad foul smell) thank you marriott for this pathetic service. I had similar challenges when I traveled to Japan & Mexico and Hilton properties were well accommodative and they take care of customers so well understanding their situation and expectation. Why is this not there with Marriott management. Will it really cost you so much of you give good washed dishes, serve some vagatables in the menu, or are you least bothered that it will hit your pocket so badly... One of my worst hospitality service that I could think off...