Hampton Inn Simpsonville

I had made a reservation through ******* for one night several weeks prior to my planned visit. I confirmed the reservation through ******* but did not contact the hotel directly. That defeats the purpose of using the ******* process. Regardless, when I arrived I was told my reservation was cancelled by the manager due to the hotel not being able to contact me due to a problem charging the card. Their excuse is that they sent an email to ******* requesting contact information and did not get a response. My contact information was clearly available to them in my reservation. However, the card is not supposed to be charged until I arrive or past the latest check in time (midnight) . I contacted ******* and they determined that the reason for cancellation was because the hotel overbooked and conveniently used the excuse that my card did not process to cancel my reservation and open up a room for someone else. The most frustrating part of all of this was that I was told that I could not speak to a manager until 7:00 AM the next day. How will that help get me a room? The only saving grace was the desk clerk kindly found me another Hampton Inn in the area (at a higher cost).Bottom line - make sure you contact this hotel directly prior to arrival otherwise, you too may be literally out in the cold.

Great stay all around! We had a great stay from the very welcoming front desk to a clean and comfortable stay. The swimming pool was heated so it was awesome to get right in and swim! Breakfast was also good. Definitely will come back if we need a hotel in this area again.

Fantastic hotel in a nice area. This property, despite being by the highway, was quiet and peaceful. The beds were really firm. As in, very. But the breakfast was the best I've had at a hotel breakfast probably ever. Thank you someone for finally figuring out that seasoning your eggs and potatoes is a good thing.

I checked in on Friday between 6:30 and 7 pm. I checked out the next morning i was supposed to stay until Sunday I had a noisy refrigerator and ladybugs in room flying around and the occupants were noisy and highway noise also. Just doing a little get away from home I have my grandkids live with me and looking for some piece and quiet. Asked to not have anyone around us.

Fantastic stay Overall a great stop for our family and we will be stopping again as this is part of our travel route. Thank you

Hotel was clean and bed was comfortable. The ac only worked on the on setting