Quality Inn & Suites Silverdale Bangor-Keyport

The Manager on call was very nice. Everything was good for our one night stay. Overall, great customer service.

Started a little ruff. But the room was clean and breakfast was great. The staff was all very friendly. There is a new policy that everyone who stays at the hotel pays a holding fee for room damage which has a 1 day return after your stay. Notes in the booking could be helpful.

I like how they did go above and beyond and provided make up remover wipes. Haven’t seen those ever in a hotel

The night staff was fantastic. Funny, personable and excellent customer service. They made our stay perfect.

The hotel is older and outdated. The carpet can use some cleaning and TLC. There's an old smell in the hallways and in room. I went to get hot water in the lobby and the floor was sticky and could hear it when I lift up my slippers. The TV in the room was small like 24 inches. I thought it was a computer monitor. On top of all this, the fire alarm went off at 5am in the morning waking up my whole family prematurely. It didn't seem like they had any protocol in place to alert their customers especially folks with disabilities. None of the hotel staff came around to usher folks out or follow up to inform their guests that was a false alrm. It must has been a false alarm because the alarm eventually stopped after 15 minutes or so and the Fire Department didn't even both coming. We were only staying for one night to getaway for my wife's birthday and boy were we woken up by a rude awakening! My whole family was fully awake from that noisy and obnoxious fire alarm so we just goy dressed and checked out. Told the front desk lady that this was by far the worst hotel experience that we've ever had. She apologized and said she understood. I asked for a refund for our terrible stay and experience. She put sent a note to her Manager. I sure hope this establishment has the courtesy to follow up with me and issue me a refund. Getting woken up so early ruined our plans for the day and we ended up just heading home.

Numerous hairs in the bedding and bathroom. Room stunk of stale cigarettes and whatever else went on in the room. Front desk worker was very nice though.