Guest User
January 31, 2023
This was our fifth stay and also the last. The restaurant and room service staff are great, but the management is completely incompetent. I paid for an apartment room for my children for CHF 320 and for two more people CHF 196, so over CHF for 500 for one night. For this, there were only 2 Nespresso capsules (no 2 extra) and on the sofa bed only small pillows). My request for free tickets to the mountain railroads for all 4 in the room was refused without explanation. At check out, I was not even asked if the stay was ok. I had to address the grievance myself. I was promised a response, which four days later has not yet arrived. "As a consolation" I was given three small water bottles for the return trip. Worse you can not rule on customers.