Dannnnniel
May 4, 2024
When I placed an order to find a hotel, I specifically chose a hotel with a swimming pool. When I checked in at the hotel at 8:20 pm, I specifically asked the front desk again about the floor where the swimming pool was and the opening hours. As a result, I ran to the swimming pool excitedly, but the whole floor was dark and there were no lights on. The swimming pool was closed. After all, I chose this hotel because of the swimming pool, so I was very dissatisfied. There were two interpretations at the time. One was that there was no swimming pool, which was false advertising. The other was that there was a swimming pool for display, but it was not open, and the person on duty neglected his duty. Especially on holidays, when the hotel was in high demand, this situation was puzzling. Later, I went to the front desk to react, so the customer service level of this hotel is still very high. The front desk apologized and promised that the swimming pool would be open the next day. When I got up the next day, I went there again and it was open. The hotel is clean and tidy as a whole, well maintained, and has many parking spaces. It can be seen that it is a local storefront.
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