Saracen Bay Resort Reviews

Beautiful location, staff were amazing! Food was good!

Wonderful beach, out of the night bars area but at walking distance. Clean relaxing happy and kind staff. All you need to relax and enjoy the beach.

Well maintained, great room, will stay again.

Hotel avoided because the manager after 7 calls and 2 days passed did not even call us back. We had to ask other hotels after we disembarked from the boat to come pick us up so we were already starting before even checking in with one point less for service. Gentlemen, it's good to have a family business but respect for these customers is the first point to respect. I would like to take this opportunity to thank the hostess who tried to explain to us that her boss is a big C... inexperienced and with no education. We continue by discovering our room on this point it is clean and the only thing that is good in this hotel is not cheap for 2*. The materials are low-end, the bed is not really comfortable and the worst thing is the discovery of the hand shower which does not appear in the photos. There is no pressure and it's not possible to pay €70 a night and not be able to feel clean. One point less for the hotel. Once the frustration is over, we relax on the deckchairs and ask for a cocktail for $4 which is horribly expensive but the worst is that there is no alcohol in it, the spring rolls are full of oil was good. What happens next is terrible because I fall asleep on the deckchair after swimming where I have the feeling that the water is not clean, which is true for this entire area of ​​the beach that I have avoided. I wake up with little itchy pimples (more than 50 in total) and that's the start of 4 days of pain. because. the beach is not cleaned by the hotel compared to all the others and therefore sand fleas have enjoyed more than 50 pimples which are extremely itchy. From there I just hope to leave and I decide like last year to return to the passion resort because at least it's clean and at only €25 more there is no comparison possible. I absolutely do not thank Saracen Hotel because it is the most low-end and poorly managed hotel that I have seen in Cambodia, yet at €70 per night I find it scandalous. To be complete, the room is correct or even giant with this lack of interior furniture and the cracked walls will not last forever. Breakfast is overpriced and it's not crazy to go to the beach, there are better and much cheaper options: $4 versus $6.75 for not much. I am disgusted because I still have the after-effects of your negligence even though I paid for a non-existent service. Kisses from a diamond member who only talks about his horrible experience, who lives around 120 days a year in the hotel and who has a primary requirement for customer service and that is beyond bad.

Breakfast is a la carte, English, American and local. The hotel's small rowing boats are placed by the sea, and guests can use them at will, but they are also responsible for their own safety. The hotel provides immersion suits. There are no other stores on both sides of this hotel, and the rooms are all independent, so it is very quiet during the day and night. There are few rooms in this store, so the beach chairs and sea in front are relatively clean, and you can take pictures of the beach and sea where there are no people. The sea water is clear, but there are very few fish. The high tide and low tide change greatly, the shallow water area is very long, and the sand is fine, which is very suitable for children. You can't see the sunrise on the sea from this location, it's from the bay mountain, the angle is not good, it's a pity. In the afternoon, the mountain on the left will cover the scorching sun, and it is very good to go to the sea at this time. The hotel lunch is more than one dollar more expensive than other restaurants on the island. The taste is not bad, and the environment is better.

The bungalow we rented was right behind a white sand beach. It was large, clean and very well maintained. The entire resort was spotless and the staff were very helpful. The food at the restaurant was good, with a large choice of dishes. We really enjoyed our stay and hope we will return one day!

We stayed for 5 nights with our two small children. We were pleasantly surprised by the outlook of the bungalow we had (A-4) with our door opening immediately onto the beach. Pros: - no extra cost to have a mattress made up for our two small children (1yo & 3yo) in the room with us. The cost at comparable reports on the island for this would be nearly double our room rate! - very quiet location only a short walk to the busier parts of the beach. This meant it was easy to calm the children and have a restful night. Again at comparable resorts you would be nestled between backpacker hostels and bars which may not be suitable with small children. - staff were lovely and welcoming of the children. - rooms had great air conditioning, clean and had plenty of towels. - cleaning staff were incredibly efficient! They reset our rooms while we were at breakfast. - food and drinks were reasonably priced and of reasonable quality. Cons: - the wifi in the room is hardly usable and may be better in cabins closer to the reception. But they would really benefit from an extender! - to charge anything you need to have your key in the room. This meant we could only charge devices overnight. Overall a great stay with small children, we would happily stay again. Even without a pool it is only USD$10 for an adult to access the Sara resort pool for the day with that value given in credit towards food and beverages, with a towel provided, which we found to be good value.

Great value for beachfront large stand alone concrete cottages with outstanding views of the bay. The bed, pillows and blackout curtains provided the best rest possible. Simply perfect stay. They sent a boat to take us to the resort to begin our experience. Great staff and highly recommend this resort in paradise!

Overall I am very happy and will come back here if we return to this island. It’s friendly, easygoing, not crowded. The beach is cleaner and uncrowded. Nice beach chairs and grass- thatched umbrellas. Three rows of bungalows, with the closest to the beach most expensive probably, but we stayed in the farthest, an additional 20 seconds walk away.

This was our second time at Saracen beach resort and it feels like coming home. Bungalows are clean, beautiful and well equiped. And the Stuff, we love them all! They really do they best for you, are friendly and helpfull. Resorts beach is the best part of Saracen bay beach. White sand, clean and peacefull. Highly recommend!

The room in this resort is really big and spacious, you can book the one with Seaview and that’s really good, when you wake up can see nice view is really relaxing. Room also been cleaned everyday, change sheets and towel, sometimes need to request. Shampoo and body wash and other items recommend to bring from home because they don’t provide everyday unless requested. Wifi works fine, sometimes electricity disappear but is something happens all around the island and usually just for short period time, like 1/2 minutes. Food I don’t really recommend, unless you get free breakfast, the food is not the best in the island, they didn’t have fresh juice for example while other resort has it. You can rent kayak for free, I didn’t do it but it what it says, seems other resort might don’t rent for free. Staff are really polite and friendly as most of the people staying on the island. Little issue happened when I checked in, they mistakenly give us wrong room, lucky I asked and they checked the reservation again. Not sure if was International or not. Overall if you want privacy, quite place is probably the best resort on the island. And going to other resort is just a bit of walk on the beach.

Certainly the best hotel on the beach, stunning view, the beach is kept clean and being at the end of the beach it's pretty quiet. Staff were good and friendly with no real issues with service. Unfortunately only 4 stars not 5 only because of the internet. Absolutely unusable in the rooms and not much better in the restaurant/main building. Barely enough to get messages through, certainly not good enough to work. The neighbours and competition all have fast and great internet provision, this need fixed ASAP. I was planning on coming down at the start of next year to remote work for a week or two, but that could not happen with things in their current state.

The room was large with access to the beach. The rooms wasn't cheap, even expensive for what you get (we were here in the low season and often the only customer). Good airco but lazy shower, was harly giving some water. The breakfast is a menu, always the same, and included only 1 coffee or tea. Our room wasn't daily cleaned and we also didn't receive every the free water. The resort is surrounded by 2 constructions areas (left and right) with lots of noise from very very early (before 6 am) in the morning till late in the evening, even on sunday. So not relaxing at all. At this moment it is not worth its money

This is currently, probabyl, the best hotel on the island but that's not saying much as the competition isn't great and this hotel could try harder. We found our room pleasant enough but it contained many mosquitoes on arrival. We complained and they did try to rectify it but we both were bitten in the night. The bed had no mosquito net. Plus our room wasn't cleaned or made up after our second night. Poor service when paying a premium price but they don't seem to care.