Welcozy Holiday Apartment Reviews

Response from Property: This guest made all our staff speechless. After staying for two nights, he applied for a refund on the platform. I consulted with Crip customer service and agreed to all the decisions taken by the platform. We can accept it. Of course, it is best to refund one night's room rate. We are a newly opened homestay. The price is very low and affordable. It is not as high as other homestays around. We have also worked hard on the service. After the guest left, I wrote him an email to apologize for our inconsiderate service. However, we did treat the couple very attentively, and especially told them to pay attention to safety when going out, especially when there were many passing vehicles and the speed was fast. Every time we met in the corridor, the other party greeted me kindly. I didn't expect them to ask for a full refund after they left. Although we felt a little sad, we still agreed to a full refund. It was just that the platform customer service manager suggested that I agree to refund one night first. If the other party still has problems, I will refund him in full. Unfortunately, he did not respond to my emails and messages to the guest. I don't think it is good intention to give me such a second rating. I hope the platform can treat it fairly.

Response from Property: Thank you for your love❤️❤️❤️❤️, and thank you 🙏🏻 for your efforts. The room is kept very clean and tidy.

Response from Property: Thank you live in my Hotel.

Response from Property: Thank you for your liking! It really makes me so happy to hear that. Thank you again and welcome to visit us often. I promise that you will definitely have a more improved experience next time!.

Response from Property: Thank you very much for staying at the newly opened B&B shop with your friends, especially to meet you with kindness and good luck We at Welcozy, everyone is sincere and kind to write on your face and you also restored the room before leaving. Receiving you is the happiest thing for me, I wish you happiness every day and look forward to seeing you again. Co 感谢 和 你 你 的 入住 我们 我们 新 开 的 民宿 尤其 能 遇到 这些 善良 善良 善良 好 我们 我们 我们 Welcozy 的 幸运 ， 你们 每个 人 都 写着 真诚 真诚 我们 我们 我们 我们 我们原有 的 样子 ， 接待 到 到 我 我 最 最 开心 事 事 ， 你们 你们 开心 开心 每 一天 ， ， 能够 再次 见到。 你们 Thank you very much for staying in my newly opened B&B with your friends. Especially meeting you kind and good guests is our luck at Welcozy. Each of you has sincerity and compassion written on your face, and you even restored the room before leaving. As it is, being able to receive you is the happiest thing for me. I wish you happiness every day and hope to see you again.

Response from Property: Thank you for staying in our hotel and welcome your next visit

Response from Property: Thank you very much for your like. This is the greatest compliment to us. When we open a new store, there are many things that are not fully considered and our experience is indeed insufficient. However, it has always been our original intention to do our best to make every customer satisfied and comfortable. We welcome you to come and sit down when you pass by again and treat this place as your own home in Sihanoukville. It will be a great honor for us to stay even for a little while.