Sigiriya Rock Hide

My experience at this establishment was profoundly disappointing due to the exceptionally rude behavior of both the owner and the male receptionist. From the moment we arrived, the receptionist's unwelcoming demeanor was evident. He barely acknowledged our presence and seemed more interested in his phone than in assisting us. His curt responses and condescending tone made us feel like an unwelcome intrusion rather than valued customers. The situation worsened when we had to interact with the owner. I had hoped for a more professional attitude, but unfortunately, the owner was even more abrasive. When we inquired about the entertainment package that was mentioned during pre-booking, both the receptionist and the owner declined our request without providing a valid explanation. Instead of addressing our concerns, the owner interrupted us and made it clear that our feedback was not welcome. Such behavior is unacceptable and speaks volumes about the lack of customer service training and basic courtesy at this place. It’s disheartening to see how little regard they have for their patrons. I strongly advise against visiting this establishment if you expect to be treated with respect and professionalism. There are plenty of other places where your business will be genuinely appreciated.

Me and my husband stayed at this place for 1 night. Quaint homestay, with great location just walking distance to Lions rock. The room was clean and well kept. However, while Yuji understands English and responds well to requests, we faced some language issues with wife and kids, and were unable to communicate, leading to some confusions. The caveat is that Yuji is not always available and then you are left hanging to communicate even the basics, like we could not even get across what we wanted to have for breakfast. Else all good location and budget wise !