Sigiriya Rock Hide

This place was amazing and we regretted that we only stayed for 1 night as a base for climbing Sigiriya Rock. Everything was just great! Highly recommend staying here. - Staff incredibly helpful and welcoming. - Pool was clean and well maintained and a lovely spot to hang out - Restaurant on the top floor with a view of Sigiriya Rock and amazing food from the menu - The room was spacious, clean, newly renovated with a comfy bed. - Shower was hot with great pressure - They organised an early morning TukTuk so we could climb Sigiriya Rock for sunset (highly recommend) - Location is beautiful - we saw a variety of wildlife from the pool!

Brilliant hosts, staff were extremely helpful, I needed an extra bed put in my room for my son and that was done befide we arrived, the breakfast was lovely..Pool was clean and well maintained , we wouod have definitely stayed a day or 2 longer if we had more time .

My experience at this establishment was profoundly disappointing due to the exceptionally rude behavior of both the owner and the male receptionist. From the moment we arrived, the receptionist's unwelcoming demeanor was evident. He barely acknowledged our presence and seemed more interested in his phone than in assisting us. His curt responses and condescending tone made us feel like an unwelcome intrusion rather than valued customers. The situation worsened when we had to interact with the owner. I had hoped for a more professional attitude, but unfortunately, the owner was even more abrasive. When we inquired about the entertainment package that was mentioned during pre-booking, both the receptionist and the owner declined our request without providing a valid explanation. Instead of addressing our concerns, the owner interrupted us and made it clear that our feedback was not welcome. Such behavior is unacceptable and speaks volumes about the lack of customer service training and basic courtesy at this place. It’s disheartening to see how little regard they have for their patrons. I strongly advise against visiting this establishment if you expect to be treated with respect and professionalism. There are plenty of other places where your business will be genuinely appreciated.

We asked about some facilities they told us they got. But when we asked about them they got aggressive. The owner was very rude. When we explained the owner about the problem he scolded us and send the receptionist to talk with us. He mentioned us as people without brains for no reason. They even switched off the lights. Worst experience ever.