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Piccolo Hotel Etruria
4/544 Reviews

Piccolo Hotel Etruria

Siena City Center Siena|0.15km from Museo Civico
We booked this hotel for 2 nights primarily for the amazing location adjacent to the main Piazza del Campo and main ancient sites. Unfortunately, management (Leonardo) chose not to communicate in advance of our checking in and paying that most of the hotel would be occupied our first night by a private school of teenagers on tour. If there were any modern-day soundproofing, this wouldn't have been an issue. However, since the young guests wanted to party and were not well supervised by their chaperones, we expected management to step up and ensure the rest of his guests would be able to sleep before 1:30 am. In the evening (approx. 10 pm), I'd opened our door to see what the noise was about and gave an evil eye, unfortunately the older gentleman next door could only agree. At 12:25 am, I got dressed and left a note downstairs on the front reception desk as management didn't seem to be around nor dealing with the noise issue. In our civil note, we expressed our disappointment and that we couldn't sleep for hours when tired after a days travel to Siena. Just prior to checkout time the following morning, Leonardo chose to come to our door to discuss, and apparently hadn't appreciated that we hadn't woke him in the night instead chose to allow him to sleep as he had to run the hotel the next day. Apparently we were supposed to call him in the middle of the night. He raised his voice and told us ”we should have stayed in a better or more expensive hotel if we wanted quiet”. I told him, the room was clean and just fine, that we hadn't expected a 4 or 5 star hotel, but did expect to be able to sleep at night. We were accused of wqnting a free night as we had suggested some compensation in lieu of sleep as management hadn't successfully dealt with the noise problem. He refused to refund our second nights payment so that we could stay elsewhere, so had to stay again. We were looking for a compromise and admission that he hadn't been around to manage. Basically we were told off instead. What could have been resolved or at least smoothed over easily with a refund, a simple offer of a cappucino & croissant for breakfast or a minor price adjustment for our second night was not even considered by management. though breakfast was not included, he did supply for the private school but no one else??? Instead, he chose to be argumentative. We left with a very bad taste which has never happened before. We have travelled all over North America, Europe (numerous trips) and into South America for 40 years, staying in 1 - 5 star hotels, hostels, apartments... and never have we been treated or spoken too in such a crass way. This behaviour is not the way to regain business! Since we ourselves have been in a service business for over 36 years, we would never consider not addressing a valid problem or complaint, nor speaking to customers in this way. We feel Leonardo needs to be present, more management training, and better problem solving skills if he's going to be suc
B&B Le Logge Luxury Rooms
4.5/520 Reviews

B&B Le Logge Luxury Rooms

Siena City Center Siena|0.16km from Museo Civico
We stayed in the room on the top floor with the 360 view. It can get a little hot when the curtains were all open, so make sure you close them while you are out on the town or plan to open a few windows when you return. The pros: The view is amazing. The room is beautiful. The staff is very friendly and are very willing to help you with taxis. The cons: With all those windows, it was not the quietest location at night on a Saturday...so this place is probably better for a crowd that plans on being out late themselves. We were tired enough from our travel and form attending a friend's wedding party that the noise didn't matter much to us, but it would not be the best place to stay for an early-to-bed light sleeper on Friday or Saturday nights. However, if you are looking for a beautiful location that is walkable to the center of Siena this is a great one. One tip, if possible, I recommend calling or texting the staff when you are on your way to the hotel to give them about 10 minutes notice as they are not always at the hotel location (they run a few B&Bs across the town so the person on duty is often moving from one location to another to clean a room or help a guest check-in/out). We arrived and had to wait outside for someone to arrive (not a big deal at all but if we had thought to call from the train station we would have saved ourselves the wait). Its not the easiest place to find...Look for the archway between the pizza awnings with a big wooden door...that's the front door, there is a phone number on a plaque near the door.

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Top rated hotels in Siena

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B&B Relais il Casato
4/516 Reviews
Siena City Center
Excellent location and a great little flat, but the lack of communication destroyed it for us. We knew we’d be late, and rang a day ahead to inform and make sure they knew. Unfortunately the young man who answered the phone had no interest, nrither in his guests or job. We arrived late and tried to ring again from the road, and send an e-mail, but no respons. We stood outside the locked door and rang the emergency cell phone number that we could see on a sign in the reception. Straight to voice mail. We could see the little basket with an envelope with our name on on the reception desk, behind the locked door!! Luckily the lovely family restaurant next door was still open and the friendly owner knew the code for the front door and let us in!! Slept in a nice bed that night, not in our car. Next morning we told the lady at the reception and she said she was sorry. Oh well, so are we. Customer service at its worse.
Palazzo del Magnifico B&B
4.5/527 Reviews
Siena City Center
We spent four nights in Palazzo del Magnifico and were delighted with our choice of B&B. The owners were extremely friendly and helpful. This husband and wife team do everything they can to make your stay in Siena wonderful. Our room looked out at the rear of the Cathedral onto a piazza, which is a stunning sight. Fresh towels, ultra clean room and bathroom, with a piping hot shower. We were even able to borrow an iron to press my shirt for a wedding. Filippo set out the buffet breakfast, a table laden with a wide choice of goodies: juices, croissants, cakes, bread, yoghurt, fresh fruit, conserves, cereal, ham, cheese. Plus he brought tea or coffee to our table with refills as required. Those breakfasts were fuel for our days in Siena. The Palazzo has lots of history (see their website), and we found it nicely located with just a short walk to Il Campo ( where the Palio takes place). A small supermarket is just three minutes away. Our host were great. Filippo even booked us a taxi to take us to the train station on our last day. I recommend Palazzo del Magnifico unreservedly. I shall stay there again if I return to Siena.
La Casa di Antonella
4.1/54 Reviews
Siena City Center
Firstly a very warm welcome from Fabrizio, great guy, who very kindly gave us tips on where to go and what to do and parking tips! Very important! The room was spacious, clean and comfortable, full use of a kitchen and a separate bathroom! Breakfast was great with very good coffee (of course) And cake.... we were really in the heart of the city - walking distance to all sites! 100% recommendation - very good value for the money!
Residenza d'Epoca Palazzo Borghesi
4.7/553 Reviews
Siena City Center
A beautiful building, steeped in history. These rooms were once the apartment of a wealthy family - the history is documented in a brochure in the main salon, a public gathering room which was once the living room for the family. A photo book contains photos of the renovations of the building - fascinating how the current owner gutted the rooms while at the same time, maintaining the historical accuracy, restoring the painted murals, etc. The furniture is period and be sure to admire the stunning Venetian glass chandeliers throughout the common rooms. There are photos of the family in the common living room which are so nice to see. There are also books and games, very welcoming. The current family who owns the Residenza, is involved with Montalcino wine production. In our room, probably in them all, there is a bottle of Brunello de Montalcino in a lighted shadow box on the wall with a price tag on it in case you’d like to purchase it. There are bottles of wine for sale next to the guest fridge area in the dining room. On the top floor, there is a veranda for all of the guests to use, appealing fairy lights on the railings help to highlight the amazing view of Siena. Our room was the “Viridi Gallia” room. It has it’s own private balcony with a ”you have to see it to believe it” view looking down on Siena and the countryside beyond. There is a table for two on the balcony, which we utilized often - we would buy a bottle of wine at the nearby market (great local wines are so inexpensive!!) and a pizza and dine al fresco, best view in Siena. LOL, tip - make sure you have a dinner reservation at least a day in advance in nearly all of the local restaurants or you too will be having pizza for dinner on the balcony, haha! Pleasant though it was, there are a few restaurants we wish we hadn’t missed. Silvia in reception is exceptional! She is warm and accessible while at the same time, is knowledgeable and professional. We stayed at the Residenza for 5 nights, but our paths only overlapped once, when we checked in, as we spent three days touring Tuscany on wine day tours with “Franco Fadda Dream Tuscany”. But though we didn’t see Silvia, she was in constant contact with us via WhatsApp - always checking in to make sure all was well, if she could to anything for us, recommendations and touring ideas, etc. She arranged a car transfer for us from Siena to the airport in Florence which worked out perfectly. She always has the comfort of the guests in mind as her first priority. The rooms as I said, are historic and stunning - but definitely updated with all modern conveniences. The bathrooms are beautifully luxurious! Love the sink! And the shower is stunning, just be careful of the slippery marble floor when wet! Be aware that there are several flights of stairs to access the Residenza - depending upon your knees, no problem to go up but could be an issue going down. However, don’t despair, there is a teensy weensy elevator which
La Dimora Dei Monaci
4.7/523 Reviews
Siena City Center
A invidiable position in the centre of the square, just a few steps from the Piazza del Campo, and yet in the centre of the move enjoys a unique silence with the face of the rooms on the Senesia countryside. The hotel is excited at the entrance with a single lounge with breakfast room, offering a unique view of the countryside with the Senesi fortified walls framework, and the room was very comfortable and comfortable. Duccio and Cinzia are excellent housekeepers available to meet every request from us. Furthermore Duccio offered to accompany me with the scooter to show me the parking even with unfavorable climate conditions. Conseil and compliments again to homeowners
Villa del Sole Siena
4.7/585 Reviews
Siena City Center
This hotel is really great. The rooms are spacious, comfortable and clean, and the views are incredible. Breakfast is also good. But the best about this very nice hotel is the staff. They go out of their way to make sure guests have a great stay. As soon as we arrived they took the time to understand what we were interested in and to recommend us what to visit in the city, many places to eat, etc. When we checked out the lady in the reception was fantastic, and made us feel really welcome. They also offer valet parking, which comes very handy if you are traveling through Italy by car. I'd definitely recommend this hotel to anyone visiting Siena, and would 100% stay again.

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