Davide C
April 2, 2024
My girlfriend and I booked a double room 4/5 days before our arrival in Siena! Check in was from 2pm. On the same day we had an overnight stay, at around 4:00 pm we received a message and subsequently a call from the hotel the column. The room we booked had never actually been there. They only had a room with two single beds which they tried to stuff into us, but failed. They then guaranteed us another room in another hotel with the same money. Room that was absolutely not worth the money we paid for their double room. We were forced to ask for a refund and look for a room in another hotel on our own at the last minute, spending more money. This mistake of theirs caused us great inconvenience, wasting precious time of our limited holidays.
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