Guest User
February 22, 2024
**The same hotel, dimly lit and gloomy, with a large courtyard. There wasn't a single person or car in sight. I was surprised why no one was staying in such a big hotel.
There are only two people in the whole building: a paid front desk and a waiter who doesn't know how to use a card to unlock the door. Isn't this saving too much labor cost?
Not only did the bed collapse, but the mattress also became "crooked" and the old sheets were stained.,,
Seeing this situation, I asked to check out. The cancellation time was around 16:00 local time, but the other party never responded. (The time on Ctrip’s picture is the time after the third reminder was cancelled. I don’t know what Ctrip did. The time for the first and second reminders was gone). The front desk said that they needed to ask their superiors for instructions. Half an hour later, the superiors arrived at the hotel and agreed to refund half of the money. After they sent us away, they didn't give us any refund.
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