Guest User
December 25, 2024
First of all, we were refused to check in, so we didn't have the chance to experience your hotel, but I still wrote a simple review, because after all, I left an impression. After a 12-hour flight, with five luggages and a two-year-old child, it was raining outside. We arrived at the hotel at night and were ready to check in and rest. The front desk of your hotel refused to let us out unreasonably, and the child was still crying. Just because I didn't bring a credit card, I understand that you have your policies, but you didn't even respect the most basic service etiquette and rudely refused to check in and charged me. Can anyone understand this? When we were unreasonably asked to leave, the front desk told us that we could cancel the order within 24 hours, but Ctrip refused to refund many times. I don't know which link is the problem in the middle. I don't have time to figure out the facts yet. I'm very busy outside and don't have the energy to leave this matter now, but if this matter is not properly resolved, I will definitely take legal means to fight for my own interests. Whether it is Ctrip or the hotel, it is absolutely impossible to be refused to check in and deduct money!
Service: Very rude and very poor, I don't know if it is because of discrimination
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