We had previously stayed here for five days back in 2022 and always said we'd come back. To celebrate my husband's special birthday, I booked a week as a surprise. Sadly, the surprise was broken when a member of staff phoned my husband's mobile a month before our stay. They knew it was a surprise and the file, apparently, had been marked with all correspondence via email to me! We arrived to the same Victoria Suite we had last time. I had asked and paid for balloons and a bottle of champagne on arrival and they were there waiting for us. Sadly again, there was no acknowledgement from the hotel about my husband's birthday which I found very disappointing. The suite was beautiful and a godsend as the weather was very mixed and we had a great place to relax. Food is very good but after six nights of sliced meats in different sauces served with a selection of vegetables or salad, we were craving something different and went à la Carte on our last night. This added another £68 to the bill on top of our DBB tariff, which I think was excessive. The staff were wonderful. It's a good old fashioned hotel. They stated jacket and tie preferred for dinner but people were in there in short sleeved shirts! Overall we had a good holiday but felt let down by a ruined surprise and no acknowledgment of my husband's special birthday.