Guest User
August 25, 2023
To express an opinion on the recently spent holiday, which lasted 13 days, I have to analyze, one by one, the services offered. Reception: attentive and polite staff, sensitive to customer needs, prepared and efficient. Among the many, the figure of Antonello stands out, a true expert in empathy in relating to hotel guests. Hotel bar: the guys are all very good and helpful and even remember your preferences from the day after your first visit. Roberto does everything to fulfill every need, Francesco is a boy who impresses with his professionalism and his education, despite his young age. The girls are also good, always smiling and never getting impatient. Lido bar: offers rich and tasty food and is very well organised, as is the beach service. Beach: the beach is wide and clean, the sea is crystal clear, the umbrellas are well spaced apart. Restaurant: the top. You eat quality food and the service is excellent, coordinated by Gilberto who is so versatile and capable that he manages to compensate for the inexperience of the younger kids. Well done also Roberto, the same one as for breakfast. Rooms: the standard ones are equipped with every comfort, basic but dated. More could be done with a minimum of attention, such as checking that the shower doesn't splash everywhere, that the water in the sink runs smoothly, that the lights allow you to look at yourself clearly in the mirror. They are in fact very dim and create a less than functional penumbra. Cleaning: the girls who do the cleaning are good and helpful. The rooms are treated with the utmost hygiene. Among the many, Basiliana stands out, very attentive to customer needs and very reliable. Animation: here comes the sore point. The entertainment guys organize at most one baby dance, which is also approximate. The only one who manages to cheer up the evenings is the singer but the piano bar is close to the space used for other activities which therefore disturb each other. The spaces, in fact, are not well used and an often annoying jumble of sounds is created when, for example, the film is broadcast. The only diversion that is saved, therefore, is the piano bar, with the above limitations. This happens despite the fact that the other entertainers are also potentially capable (Francesca is a very good singer), as if it were a corporate choice to limit their activities. Organization in general: the availability and efficiency of all the staff is commendable. The structure, however, seems more projected towards receptions which are many and at times seem to penalize customers as when, on 20 August, it was decided to divert the piano bar as part of a baptism, leaving those present without any entertainment or replacing it with a Disney film projected on an inadequate screen and with
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