Kaktus Boutique Hotel Side

Everyone must not book this hotel, ********, we booked four deluxe triple rooms for more than 700 a night, a total of more than 3,000. When we arrived, we were only given one deluxe triple room, and then Two very small double rooms and a triple room that were not as good as a guest house, and the rooms were not cleaned. We first went to the male boss and promised to change rooms for us. However, the female boss felt that he was obviously discriminating against Chinese people and said that he would not change rooms for us. Then we said that he would give us the room we booked, and he said that he It is a boutique family hotel. We Chinese have bad habits. He will disturb his customers and ask us to leave. He will refund our money and let us find another hotel. After repeatedly confirming that we would be refunded, we booked a new hotel and informed Ctrip customer service immediately. But I didn't expect that when Ctrip communicated with them, the hotel turned its back and refused to recognize the person, saying that we stayed in their hotel for four hours and even gave away their towels and toothbrushes. Soap and shampoo were used. When we arrived at the hotel and found that the room type was wrong, we took photos and submitted them to Ctrip. It took less than an hour before we rebooked another hotel and went to another hotel before we went out. We all brought our own towels and toiletries. It was the afternoon local time, not early or late, and we were busy going out to play. How could we use their things? The most hateful thing is that they actually told Ctrip that we were at their place. Stayed for four hours. Who would go all the way from China to such a beautiful seaside town of Nishidai, and then not go to the beach to play, but stay in a hotel for four hours, let alone be so bored that they use all the toiletries and return them? I went through the process of checking out and changing hotels over and over again, but I felt like this was so stupid. I was talking nonsense and telling lies with my eyes open. We asked repeatedly and he said he would refund our money, but he said he hadn't received the money yet. The money was with the agent and he couldn't refund us immediately. We trusted him, but after we left, he refused to acknowledge the debt. We also hope that Ctrip, as the largest travel service platform, can give us a satisfactory answer. Because of trust in the platform at that time, I did not record the video of the conversation with the hotel owner, but I kept the conversation content of the translation software and the photos of the room. You can take a look at the photos of the deluxe triple room provided by his hotel and the photos of the room given to us. The comparison is really too great. First. The reason was that they themselves could not provide the room type we booked. The second reason was that they asked us to leave and promised to refund our fees. In the end, they changed their minds and refused to admit it. The above content is definitely not nonsense. If there is any lie, God will strike with thunder. I sincerely hope that everyone will never book a hotel with no integrity to avoid being deceived. And especially the Chinese, the boss obviously looks down on the Chinese. We also hope that Ctrip can finally give us a satisfactory answer after upgrading the complaint.

When I first read the comments, I thought they were exaggerations, but from the moment we stepped into the hotel, we received a positive welcome, an excellent breakfast, which was evident from both the service and the tastes, prepared with sincerity and love, the treats and the services themselves, everything was truly wonderful 🌹 also, be sure to watch the sun set in its unique view ✨ You have no doubt that you will leave with joyful love and satisfaction 🌸 a place where you will be glad you came 🌼 thank you for everything Kaktüs family ❤