Guest User
October 2, 2024
The room was very shabby. The bathroom door fell down and was not repaired. The towel rack and shower gel box in the bathroom fell off. The wall and corners beside the bed and refrigerator were covered with dust. The balcony was covered with fallen leaves. The cups of the previous guests were still in the room. The beds were shabby, one was long and the other was short. What's more annoying is that we booked three one-bedroom apartments with kitchens, but we were only given one one-bedroom apartment with a kitchenette, one without a kitchenette, and one with a bathroom of only seven or eight square meters. Ctrip customer service contacted them, but they hung up the phone many times and ignored us with a very bad attitude.
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