Hermanns Hotel & SPA Sibiu

We only stayed for one night, but we enjoyed our stay, especially the concert by the Flarmoni orchestra at the black church near the hotel. You can feel the quality of the place from the moment you check in at the front desk. The next day, breakfast was also very healthy and rich, with different options. We would choose to stay at this hotel again if we visit the city.

very good service nice location opposite tram stop to town

Spa: Jacuzzi not operational, Pool not maintained as it should be, 3 Tiled sauna rooms (temperatures 50, 75, 100) and a Scandinavian wooden sauna, sadly salt therapy not operational as well. Hotel: We changed rooms as the first one had a smell emanating from the bathroom that was nauseating. Second room smelled aswell however it was bearable. Breakfast: Good, better go early as the food is mostly uncovered and exposed, like tomatoes, eggplant sauce, cheese etc Restaurant: Unremarkable, rather expensive (example, most expensive burger in town) and slow service

Due to a technical issue there was a risk that could ruin our trip, but the hotel staff went above and beyond to fix it and make our stay as good as possible. This is the best customer service I’ve seen in any Romanian hotel, congrats! The hotel is nice and clean, while the spa has everything you need.

Nice hotel, door keycard didn't work but solved with a good old fashioned key. Staff were very nice, the restaurant is excellent. Hotel has been recently renovated, so its like new. Parking was difficult.

In fact, I had a reservation, but I refused to stay at the hotel due to the conditions and the rudeness of the staff (who were probably following the owner's instructions). The German-named hotel, a rip-off, was pretty much like the one I got with Johannis. You check in, go to your room, and find that it's very hot. You fiddle with the high-tech AC control system on a tablet embedded in the wall, only to discover that it's already set to the minimum temperature with the ventilation at maximum, yet it still displays 27 degrees in the room. You take off your shoes and sit by the ventilation grille, noticing a slight breeze (and I'm not exaggerating, just a slight breeze) that probably aims for 25-26 degrees. I've spent several years cumulatively in hotels, so I know their tricks. I open TripAdvisor and search for reviews, and of course, all the ones from the summer period complain about the lack of AC. I go down to the reception and ask the lady there if they have any rooms where the AC works and if they won't shuffle me from room to room as they did with other tourists who had written about this "strategy," probably devised by the rude owner. The lady assures me that she will solve my problem: two more rooms and luggage tours through the hotel, only to find out that it was exactly as I suspected: no room could provide a decent temperature. The lowest was 26 degrees with the AC running at maximum for 5 hours (in a colleague's room who had arrived earlier). I don't understand two things: How does a place like this get a 4-star rating? Probably the same way gas stations between buildings do. What kind of owner is so rude and stingy that they won't solve the problem and won't instruct their staff to try to fool the customer by shuffling them from room to room, even though they have reviews from 2022 pointing out the issue? PS: I mustn't forget two more aspects: brown wooden doors in a design with white and gray in the rooms; it's as if a blind person thought of the color combination. The parking lot might be enough for 10% of the rooms, and the reception lady encourages you to park at the nearby Mega Image supermarket where the parking spaces are marked as for the store's customers. When you ask if that's not a problem, you're told to put your car in a less noticeable spot in the back; otherwise, the store staff might notice and come to "complain" about it. This is Romanian tourism (even with a German name) in the "land of well-done things."