Hilton Sibiu

Since it was the only 5 star hotel in town, we thought it can’t be that bad. Well, we were mistaken. First, the location was 5-6km out of old town, which takes you around 10-15 mins by uber to get to. Secondly, the rooms and amenities were so outdated and old, even the safe was from the 80s. The beds were squeaky and there was mold on the side of the bathtub. But last but not least, I want to emphasize on the rudeness of the hotel staff. I called for a toothbrush late in the evening and had to wait for 10 mins before someone even picked up the phone. He told me he couldn’t speak English so he put me on hold… after 3 mins someone just hung up the phone. I called back and asked why they hung up on me and the English speaking guy insisted I hung up myself and I should not be so bluntly asking him such a question. Generally the hotel is very very old and the staff super unprofessional.

We wanted to be within easy walking distance of the old town and chose the Continental hotel. I would describe it as adequate. I booked a superior room because we had a lot of luggage, the lier of a receptionist gave us a standard room. After some heated arguments, we were moved the second night into a mini suit. The breakfast was buffet style, very good selection. The old town is very well preserved, make it a point to visit the Brukenthal museum.

Great hotel, art deco side, in a green park south of Sibiu. The rooms are spacious with balcony and clean rooms and spacious bathrooms, The location is great if you want to visit the zoo or the Astra museum. Free parking for guests, the highlight of the hotel is the spa with one jacuzzi and two saunas. A pity the steam room did not work in August. I also tried the massage and this is great value for money with therapists from Bali. I can only highly recommend this hotel and would go there again.

I stayed at Hilton Sibiu in July 2025 and had a terrible experience. Loud music was playing until past 1:30 AM, and despite several calls to the reception, nothing was done. I had a severe headache and couldn’t sleep all night. This is unacceptable for a hotel under the Hilton brand. No apology, no compensation, no solution. Avoid if you want peace and rest. I was extremely disappointed with the spa at Hilton Sibiu. The entire area has a strong damp smell, and the towels provided were nothing more than torn pieces of old fabric. The bathrobes were ripped and in very poor condition. The spa officially closes at 8:45 PM, but instead of kindly asking guests to leave, staff simply turn off the lights while people are still inside — which is both rude and unsafe. Additionally, I noticed that the shampoo and shower gel bottles in the pool changing room are clearly refilled — they are not original Hilton products. Even worse, staff don’t seem to care which bottle contains shampoo and which one contains shower gel. The result is a very disappointing and unhygienic experience, far below the Hilton standard. The Club Lounge at Hilton Sibiu was very disappointing during my stay. For three days in a row, the food offered was the same: cold pasta with a small amount of red sauce — and it was literally cold, not even warm. There were also fried potatoes and something deep-fried that looked like pork (I didn’t try it, so I can’t confirm). There was no variety or effort in the food selection or quality. To make things worse, the coffee machine was often not working — usually out of water and needing cleaning. No staff member was present most of the time to fix the issue. Guests had to wait or simply go without coffee. Tables were frequently left dirty after previous guests, and no one seemed to take care of the space properly. Altogether, the lounge did not meet the standards expected from a Hilton Club Lounge experience.