Guest User
February 7, 2025
Sinalei Reef Resort and Spa is situated on magnificent grounds with gorgeous gardens in a great location on the island of Upolu. The beach is beautiful and we were thrilled to be able to snorkel with turtles. We spent 6 nights here in a Beachfront Villa and it truly is a paradise. The downsides were the lack of maintenance of the structures, furnishings and fittings and the standard of customer service of the staff - which I won't go into detail here as I lodged a formal complaint with the resort for all the issues we encountered during our stay. We hired a car for the duration of our holiday (I do not recommend using the car hire company connected to the resort - use a reputable big company). Only two members of staff were standouts: Ily who picked us up from the airport late at night and kindly called ahead to have dinner plates prepared for us on arrival when we checked in and Siiva who managed the staff at the restaurant and resolved a daily issue we were having at breakfast. These two women should be cloned to replace the incompetent staff members. Wanting to stay 12 nights here, we could only book 6 due to His Royal Highness King Charles III staying in October, which ended up being a blessing in disguise for us. We moved to Seabreeze for our final 6 nights. Sinalei needs a complete overhaul and reboot. It could easily be a 5 star resort if it looked, felt and acted like a 5 star resort. Currently it's a 3 star at best. Overall, we had a great time holidaying in Samoa. It's a naturally beautiful place with lots to see and do. (see my other reviews on places we visited), however, with too many other places to explore in the world, I doubt we'll be back as Samoa just didn't tick enough boxes for us in what we love in a tropical holiday. Go to the Cook Islands, Niue, Vanuatu or Fiji instead.