Shrewsbury Town Centre

My wife and I thoroughly enjoyed our stay at this hotel. The overall experience was excellent, with just a couple of minor issues. Parking was a bit limited and the spaces between vehicles were tight, but we were still able to park on-site every day, so it worked out fine. The hotel staff were incredibly pleasant and helpful—special thanks to Adam, who stood out for his friendliness and service. We reserved a premium room, which came with air conditioning. Although the AC could only be set as low as 19°C (66°F), it kept the room comfortably cool at night. I would highly recommend spending a bit extra for the premium room—it made a real difference in our comfort. The on-site restaurant was very nice, and the food was consistently tasty. My personal favorite was the fish and chips, though the pizza was also excellent. Occasionally, they ran out of certain menu items, which was a bit disappointing, but overall, the dining experience was still very good. We opted for the meal deal, which included breakfast and a two-course dinner. Just be aware that the savings mainly come from getting a free non-alcoholic drink and dessert—not a huge discount, but still a nice perk. If we return to England or Wales for another vacation, I wouldn’t hesitate to stay here again.

Stayed here for a late last minute stop over room was was facing the river so a lovely view in the morning was clean and tidy, nice and peaceful sleep, was good value for money Tracy a member of staff who was there on the night shift was extremely friendly helpful and was eager to help without hesitation

Always a good stay here - we have been 3 or 4 times now. Reliably good and great value for money. Staff are friendly and helpful. Location is great. Standards are high in décor, upkeep and presentation. Plenty of choice of places to eat but the bar here is nice.

I have never been spoken to so rudely as in this establishment . We went in to the restaurant in the evening looking for a small plate to eat. We did not want a full 2 course meal deal. After waiting to be served, listening to the surly manner other people were dealt with, when the lady came to take my order she asked if we had a meal deal and when I said no she said sorry and immediately turned to thd next person, then turned to the next person who told her I was next. Once again she said no very very rudely, said if I didn't book a meal deal I couldn't eat there, despite the fact there were very few peopke eating The duty manager said if would have been cheaper then reluctantly agreed we could order a small plate. The lady, loosely termed, of course, had never heard of customer satisfaction. Then, to top it up, the room was far too warm, no way of reducing the temperature or opening the window to let fresh air in, and duvet covers as heavy as could be. I was too upset to get a good night's sleep. Apparently, these circumstances are not covered by the good night's sleep guarantee. I shall never use this establishment again, or dine in any on site restaurant in Premier Inn again. At least the beds are comfortable. It's not worth complaining either as they couldn't care less once they have had your money . Avoid and go elsewhere. The receptionist was very nice though and is not included in my dissatisfaction